Customer Service Data Entry

• Advanced Customer Service

Feb ****-Present

Jul 2014

Stephanie Emerson

Professional Summary

Possess 20 plus years of excellent customer service, works well under pressure. Strong leadership skills but can also complete tasks without supervision as well. Intelligent technical skills, creative and competent to be an analytical problem solver with the ability to empathize with and prioritize customer needs. Interpersonal capabilities that demostrate conflict resolution, negotiation and de-escalation skills. Ingenuity to resolve challenging customer issues as well as experience to determine customer needs and provide appropriate solutions. Encouraging and positive professionalism towards staff, management and customers.

Skills

• Excellent Team Leadership

• Verbal/Written Communication Skills

• Proficient in Technical Support Knowledge

• Fast Paced Typing Abilities

• Staff/Training Development

• Accomplished Professional Business relations

Experience

Customer Service Representative

Danville Communication Center - 535 Wilson Street, VA Customer service, answers high volume of calls, dispatch on call personnel for after hour emergencies, page on call doctors and nurses, monitors high security alarms for surrounding National Guard posts, bank, commercial and residential alarms as well. Data entry, employee scheduling and training.

Education

Associate of Science : Criminal Justice

Everest University South Orlando - Orlando, FL

President's List Honoree, one semester.

Dean's List Honoree, one semester.

2516 Mountain Hill Road, Ringgold, VA 24586

Ph: 434-***-****

********@*****.***

Contact this candidate