Customer Support Service

Visa Status -H* Employment Authorization Document (EAD)

Name: Neha Jain

Contact: 929-***-****

Email: ****.*****@*****.***

Location – Cumming, GA

SUMMARY:

Result oriented, highly accomplished human resource professional with Responsible for leading and managing the sourcing process in the identification and assessment of external and internal talent. Unique blend of experts in Confidential Human Capital Management, Operations, Office Administration. Experience in various HCM modules.

Proficient in client interaction, internal/external vendor management, team building, and mentoring

SKILLS

Interpersonal skills, Integrity, Social orientation

Proficient in Word, Excel, Power point, Outlook, Workday HCM, Jira, Confluence, SDLC

Proven communication skills

EDUCATION

Master of Business Administration (HR and Finance) 2006-2008 ICFAI, INC, INDIA

PGDCA (POST GRADUATE DIPLOMA IN COMPUTER APPLICATION) 2005-2006, INDIA

Bachelor of Commerce (Accounts), Kota University, India (2002-2005)

CERTIFICATIONS And Awards:

2021- Certification on Automation testing (selenium) from H2k Infosys USA, Atlanta

2021-Certificate of Completion Level 5 ESOL (CAC, Sandy Springs)

2020 - Certification OF Excel from CAC (Community Assistant Center), Atlanta

2019(8th mar)-Certificate is Awarded on International women’s day, dedication towards women empowerment (for honoring and representing differently abled girls of ‘Narayan Seva Sansthan’ Festival Fashion shows.

2019(21st July)-Award of recognition (Holy Family, Knanaya Catholic Church – Atlanta

2019 ( 1st Jun) – Certificate for 1st Runner up in International Beauty Pageant

Professional Knowledge:

Good knowledge with Sourcing experience in healthcare /IT/Ecommerce

Human Resource, Customer service, Workday Functional consultant HCM with responsibilities Supervisory organizations, Staffing Models, Job and Positions, D

Workday HCM Training Completed (Aug 2021)

Project – Apple Hospitals INC

2.PROFESSIONAL EXPERIENCE CoreVance, ATLANTA (2019- 2020)

Human Resources Specialist

Working directly with job candidates to conduct screening interviews by asking a series of questions to determine whether the applicant possesses the necessary skills for the role and whether they seem like a good personality fit for the organization and then make recommendations to the hiring manager for further interviews.

Develop and release job postings on social media platforms and job boards.

Engages in evergreen pipeline activities develops “passive” candidates through networking, cold calling, complex internet searches, name generation and internet mining

Use internet resources - resume databases, recruiting and search techniques such as LinkedIn, user group lists, and industry-specific online professional networks, advanced Boolean searches, blogs, and job boards.

Utilize knowledge of multiple recruiting sources and execute innovative recruiting strategies to find quality candidates and prospect for new applicants (proactive sourcing)

Trains recruiters on new and cutting-edge sourcing tools and techniques. -

Professional Qualification: -

HR and Administration Executive

Vas Data Services Yepme, E-commerce (Full-time) 2012 – 2014

Location: Gurgaon, Haryana, India

Assists with developing tracking systems, metrics, and reports to demonstrate successful lead generation of candidates throughout the different stages of candidate sourcing.

Assists with event registration, collateral material creation and other Recruitment marketing initiatives

Organize and maintain personnel & contingent employee records

Handles expenses and billing cycles

Assists in purchase orders and invoicing

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions

Background verification of the newly recruited employee

Onboarding of Employees

Inventory Control, Purchasing quotes, outbound calls

Maintain Quotations, Invoices from different departments in excel.

Send required daily, weekly, and monthly reports

Provide recommendations and suggestions for improvements in any aspects relating to increased performance.

Communicates with relevant agencies to produce travel itineraries for business directors and employee events. Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. Manages correspondence by answering emails and sorting mail.

Operations- Customer Support Executive

MetLife Insurance: Full-time 2011– 2011

Location: Gurgaon, Haryana, India

Handling Renewal cheques, ECS, Bounce Cheques

Customer Queries, Sales manager queries related to their policies.

Processing dates for IRDA exams for FA’s

Scrutiny of Life Insurance forms

Answer to Inbound Calls

Operations-Customer support Trainee

Reliance Capital Full-time

Dates Employed: Mar 2008 – Nov 2008 Location: Rajasthan, India

Scrutiny, In warding & dispatching of Account Opening Forms

Provide Customer training for trading portal & Marking QRC in CRM Software.

Handling Walk-in clients and Ccoss selling of various financial products.

Code generation of franchisee & Remises for Life Insurance, General Insurance& Mutual funds

Online MF application, MIS, and URL entries

Handling of CMS cheques & withdrawal cheques

Project:

I trust Capital, Gurgaon (2009)

Customer Service Intern

Call center / Income tax Return/ financial services

Internship: - Kota CT Scan Center, Baheti Hospital, Kota, India

CT (Computed tomography) Scan Centre (2002 – 2004)

Marketing Assistant

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