Lizmery Rodriguez

Customer Service Representative

Hanford, California, United States

+1-689-***-****

adtrom@r.postjobfree.com

SUMMARY

Results-oriented Customer Service Supervisor with over 12 years+ experience in enhancing customer service across various industries, seeking to take next career step with a respected organization dedicated to delivering world class service and enhancing customer satisfaction. Accomplished in leveraging performance metrics to improve customer interactions and outcomes. Dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality.

WORK EXPERIENCE

January 2022-November 2022

CPA (Certified Public Accountant)

LIBERTY TAX SERVICES LLC

Lockhart, Florida, United States

CERTIFIED TAX PROFESSIONAL, PTIN AND RECEPTIONIST

• CERTIFIED BY IRS

December 2020-November 2021

Food Services Supervisor

REEF TECHNOLOGIES

Tempe, Arizona, United States

SUPERVISING INCOMING AND OUTGOING ORDERS FOR FOOD AND GENERAL SUPPLIES MADE SCHEDULES AND DID HR ROLES(HIRING/FIRING) AND TRAINING OF NEW EMPLOYEES INVENTORY AND CLEANUP ON SITE AND MAINTAINING MERCHANT PORTAL IN OPTIMAL CONDITION

June 2019-November 2020

Customer Relationship Management (CRM)

Premier Business Support LLC

Scottsdale, Arizona, United States

Handles inbound calls from customers regarding all aspects of loan modification and forbearance assistance including situations that may require research

• Resolves customer concerns and escalates issues as needed

• Makes outbound calls based on workload calling activities

• Submits service requests on behalf of customers to apply payments and other mortgage servicing related processes December 2019-April 2020

Dispatcher

Western Dairy Transport

Phoenix, Arizona, United States

Ensuring products are dispatched on time, using specialist transport and in accordance with quality requirements Managing and motivating a team of staff, ensuring an effective distribution operation Monitoring site production to ensure orders are completed on time and in full Planning work rotas

Organising staff training and recruitment

Ensuring vehicles and drivers comply with legal requirements Ensuring compliance with health and safety regulations Implementing improvements to the distribution operation Carrying out performance management and managing absence The working environment can vary and the day may be spent either office-based or in the warehousing facility In a full-time position, Dispatch Leaders/Managers usually work between 36 and 45 hours per week

Shift work can be required and overtime may be necessary in order to meet deadlines January 2019-December 2019

Business management consultant

PCG

Phoenix, Arizona, United States

Responsible for assisting Clients with their expenditure accounts. Assisted Clients with various task including but not limited to, preparing specialized budgets for Clients, meeting with Clients and their families and/or their Representatives to discuss the allocation of funds, educate Clients of program policies and benefits.

December 2018-March 2019

Collector

Delta Management Associates

Phoenix, Arizona, United States

Ability to quickly build a picture of a customers' personal circumstances and needs. Experience of collecting first and third party accounts. Recovering money from people who have taken out loans. May 2018-December 2018

SLT2 CSR

Adecco

Tempe, Arizona, United States

Responsible for Target.com customers. Assisting customers with tracking and shipping of orders, as well as helping customers with general and specific questions about their credit accounts. Working with restricted and unrestricted access to facilitate Target.com employees.

(Intranet) Properly transferring to correct departments. September 2017-May 2018

Warranty Customer Service

Bestway (USA) Inc

Phoenix, Arizona, United States

Assist customers with a variety of different scenarios. Billing, technical support, and warranty assistance were some of the daily duties required

August 2017-October 2017

Customer Service Representative

Logicall Marketing LLC

Tempe, Arizona, United States

Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way March 2016-August 2017

Customer Service Representative

Nu Home Promotions LLC

Chandler, Arizona, United States

Greet customers warmly and ascertain problem or reason for calling Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Assist with placement of orders, refunds, or exchanges. February 2008-May 2016

Broker, Dispatcher

J & B Trucking LLC

Gilbert, Arizona, United States

Arrange transactions between a buyer and a seller for a commission when the deal is executed Act as a seller or as a buyer becoming a principal party to the deal Matched shippers with transportation services in order to transport goods Responsible for matching authorized and reliable transportation carriers to the shippers and coordinating all of the shipping needs for many companies

Ensure that truck driver has cargo to carry and stick to their appointed arrival times and destinations Helped truck driver to concentrate on routes and roadways and to safely deliver the cargo Responsible for keeping records, monitoring driver daily logs for errors or violations and monitoring drivers' working hours and equipment availability

EDUCATION

-1998

Brookline College

Mesa, Arizona, United States

Brookline College • Mesa, Arizona

Graduated - 11/1998

• BUSINESS TECHNOLOGY

-1998

GED

Arizona Institute of Business and Technology

Mesa, Arizona, United States

GED

Arizona Institute of Business and Technology • Mesa, Arizona Graduated - 01/1998

Business Technology Specialist

• Business Technology

SKILLS

Drivers Intranet Clarify Database Technical Support Billing Customer Service Oriented Customer Service Dispatcher Telephones Metrics Shipping Time Management CSR Customer Service Representative Dispatch Outbound Calls Buyer Loans Budgets Business Management Inbound and Outbound Marketing Performance Management Clients Staff Training Recruitment Warranty Satisfaction Problem-Solving Retail Sales CERTIFICATIONS

CERTIFIED PUBLIC ACCOUNTANT

ABLE TO SUBMIT TAX RETURNS, HAVE MY PTIN

LANGUAGES

Spanish - Fluent English - Fluent

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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