Customer Service Data Entry

LISA YOUNG

**** *. **** ****** *******, CO ***** · 970-***-****

**********@*****.***

Highly driven individual with management experience, and exceptional people skills. Well-versed in customer service, along with strong organizational and interpersonal skills. Desires a challenging role that offers professional, as well as personal growth.

EXPERIENCE

01/03/2022 –06/30/2022

SCHEDULING REPRESENTATIVE, SpecialtycarE

Worked remotely scheduling Intra Operative Nuero Monitoring (IONM) for physicians, hospitals, and surgery centers across the United States. Serviced more than 1,100 hospitals and 13,500 physicians nationwide. Scheduled IONM via incoming calls, emails, and faxes.

FEBRUARY 2021 – DECEMBER 2022

SURGERY SCHEDULING SUPERVISOR, Welch eye center

Responsible for training, over-seeing, and encouraging three surgery coordinators, while maintaining efficient day-to-day function of surgery scheduling in a small-to-medium practice consisting of three surgeons and one MD. Manage pre-op testing and patient education. Compiling Lens Star and IOL Master calculations and ordering lens implants. Ensures that all prior authorizations have been completed for Medicare, Medicaid, and commercial insurance companies. Maintains communication with surgical centers, hospitals, and satellite offices to ensure all systems are functioning under the standard operating procedures. Prepares charts for all upcoming surgeries.

APRIL 2011 – FEBRUARY 2021

SURGICAL COORDINATOR, Welch eye center

Coordinated and scheduled mutually acceptable appointment times for surgeries and follow-up appointments for patients and physicians using computerized scheduling systems such as NextGen. Followed written and verbal orders in detail and communicated them to the patient and outside facilities. Accurately reviewed and calculated the surgical measurements to order the correct intraocular lens for each patient. Followed detailed written protocols and procedures. Interacted with patients, physicians, and other staff both within the clinic and outside facilities, providing accurate and timely information. Ability to prioritize responsibilities and multi-task efficiently and effectively. Strong knowledge of contracted insurance plans and procedures. Working knowledge of medical terminology, ICD-9, ICD-10 and CPT coding. Provided exceptional customer service.

APRIL 2009 – APRIL 2011

OPTHALMOLOGY TECHNICIAN, Welch eye center

Represented the clinic in a friendly, safe, and professional manner. Accurately obtained and input patient health and physical. Recording medications, past procedures, and current complaints. Conducted preliminary testing to include refractions, intraocular pressures, with either applanation or Tonopen technique. Proficiently conducted special testing such as: Fundus photography, Optos Fluorescein Angiograms, topography, OCT, pachymetry, and visual field testing. Lead technician in surgical measurements to include keratotomy emersions, Lenstar, and IOL Master measurements. Experienced with scribing for physicians during exams and E-prescribing medications. Trained in documenting patient communication, scheduling appointments, checking in patients, and obtaining prior authorizations for procedures and prescriptions.

JANUARY 2008 – APRIL 2009

SCHEDULING COORDINATOR/EYE TECHNICIAN, DR. JOEL J. BAATZ

Efficiently scheduled patients’ exams and special testing, data entry, and chart maintenance. Maintained a professional yet friendly working relationship with established and new patients. In charge of prescreening testing, contact lens insertion and removal training. Kept the office neat and orderly by ensuring that all supplies were kept stocked and up to date.

SEPTEMBER 2000 – JANUARY 2008

VOLUNTEER COORDINATOR, city of greeley/cultural department

Led a team of up to 300 volunteers and 17 part-time staff. Required recruiting, training, scheduling, communication, and problem solving. Produced monthly and annual reports, created and distributed bi-monthly newsletters and awards. Established and implemented annual celebrations and conducted monthly safety training to include fire and tornado evacuation procedures and routes along with Code Adam protocol. Managed a team of 17 house managers and lobby assistants. Including hiring, scheduling, training, and monthly meetings along with annual reviews. Assisted in obtaining event information for distribution to UCCC staff. Participated in marketing, special events, and community projects. Served as event monitor for daytime lobby and meeting events. Worked to ensure proper customer service for internal as well as external customers.

EDUCATION

DECEMBER 1990

ASSOCIATE OF APPLIED SCIENCE, salt lake community college

Graphic Design

Course work in illustration, design, production art, layout design, computer design, and computer production. Proficient in programs such as: PageMaker, Adobe, Photoshop, Illustrator, MS Publisher. Special training in color processing, typesetting, camera prep, screen-printing, stat camera, and calligraphy. Course work in fundamentals of communication, strategic sales, and retail marketing. Received two awards of excellence and graduated with honors and a GPA of 3.8.

SKILLS

Microsoft Suite/Excel/Adobe/Outlook/Google Suite/CLASS/NextGen/QuickBooks

Medical coding

Medical billing

Insurance terminology

Operations management

Management experience

Training and development

Customer service

Contract auditing

Marketing

File/records maintenance

ADDITIONAL QUALIFICATIONS

Unparalleled in problem solving, client focus, and time management. Team player that works well in high pressure environments. Practices flexibility and sets high standards for self and team. Several years of banking experience to include Teller, Vault Teller, accounting, and account representative. Quick study, and confident in my ability to retain new concepts and approaches.

REFERENCES

Dr. Arwen Christensen: 719-***-****

Jolene Schulte: 970-***-****, 970-***-****

Jill Droegmuller: 970-***-****

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