Tracy Giglio

adtrnq@r.postjobfree.com 870-***-****

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experience

Office Manager Aug 2006 - May 2008

Hank's Fine Furniture, Jonesboro, US

• Directed team of [six] administrative professionals to meet team needs in fast-paced environment.

• Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.

• Conducted staff performance evaluations to monitor progress and recommend professional development plan.

• Streamlined back office services for clients to promote proper functionality and positive user experience.

• Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.

• Oversaw CRM updates and backups, report generation and troubleshooting requisition.

• Mitigated regulatory risks by guaranteeing program requirements met compliance standards. Office Manager May 2001 - Aug 2006

Medik Care, Swifton, US

• Managed office inventory and placed new supply orders.

• Updated details in company database by keying in customer contacts and delivery dates.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

• Handled scheduling and managed timely and effective allocation of resources and calendars.

• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

• Elevated customer satisfaction ratings by resolving client and case issues effectively.

• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

• Directed and oversaw office personnel activities.

• Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.

• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments. Skills & Specialization

Crm, Ar, Office Organization, Office Manager, Equipment Maintenance, Operations, Banking Operations, Invoicing, Billing, Office Management

Education

Arkansas State University, State University AR May 2000 - Aug 2003 Bachelor's Degree, Accounting And Finance

Jonesboro, AR (US)

Major in Finance/Minor in Accounting