Member Team Customer Service

Russell Greavu II

Results-Driven Leader Dedicated to Optimizing Service Management Operations

Palm Coast, FL 32137 386-***-**** **************@*****.***

Profile of Qualifications

Highly accomplished Forman eager to contribute 8+ years of professional experience in Service Management, Team Leadership, Sales, and Quality Control toward maximizing a top employer’s success

oReduced damage sharing and non-needed parts by 70%; Ride Now Powersports

oSuccessfully turned around a service department that was 500+ units behind into a high-performance department within 4 months of employment; Ride Now Powersports

oDrove an increase in sales by $250K+ in first 6 months; Ride Now Powersports

oGrew sales to a gross of $1.5M per year; Ancient City Cycles

oSold over $30K in services per month; Ancient City Ice Cream

oAchieved $130K per month in sales in 6 months of employment and earned $270K due to exceptional work performance and ethic; First Coast Powersports

Expertise in developing and implementing sales, upselling, and service strategies while adhering to Powersport industry regulations, restrictions, and laws

Strategically prioritize, coordinate, and manage multiple improvement projects to optimize productivity and achieve on-time, on-budget, and high-quality objectives

Dynamic communication skills with a commitment to directing and training high-performance teams

Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with customers

Offer an in-depth understanding of industry standards and practices including product details and services

Professional Experience

Forman, Motor Export Experts – Ormand Beach, FL 2020 – Present

Forman, Ride Now Powersports – Jacksonville, FL 2019 – 2020

Effectively manage, motivate, and coach a 17-member team

Control ordering and inventory to maintain optimal stock levels in accordance with budgetary constraints

Deliver outstanding customer service by quickly greeting clients, determining their needs, and addressing their concerns or inquiries regarding services and sales

Conduct thorough evaluations of project operations to ensure compliance with quality, accuracy, and timelines

Offer the necessary resources and training for staff to succeed in meeting service tasks and goals

Owner, Ancient City Cycles – St. Augustine, FL 2013 – 2019

Skillfully developed and implemented sales strategies that drove increases in service revenue

Maintained accurate and updated records of financial information, expenses, and performance data

Guaranteed service costs adhered to strict budgetary constraints and annual forecasts

Owner, Ancient City Ice Cream – St. Augustine, FL 2015 – 2018

Played a vital role in ensuring the seamless start-up operations of the ice cream shop in St. Augustine

Strategically coordinated, planned, and managed schedules

Productively managed customer relations to encourage repeat business, sales, and satisfaction

Forman, First Coast Powersports – St. Augustine, FL 2012 – 2013

Provided valuable training and guidance for 12 technicians to understand policies, procedures, and objectives

Consistently ensured operations complied with quality and schedule requirements

Remained in constant contact with customers to communicate job costs, schedules, and progress

Proactively identified and addressed discrepancies in a timely fashion

Education

F&I Management, Automotive Dealer Institute

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