Customer Service Word Processor
Resume:
MIREILLE BIJJANI
Land O’ Lakes, Florida
************@*****.***
To gain a position as public relations and management where my capabilities and skills in it will contribute a tremendous growth of the organization. Also incorporate personal qualifications and previous experiences in a company that offers a challenging career with advancement based on individual and team performance.
SUMMARY OF QUALIFICATIONS:
Strong managerial, interpersonal skills, clients support and resolving issues
Significant public relations experience
Excellent organizational techniques, delegation and supervisory skills
Proficient in spreadsheet, Word processor, database and financial software Strong selling and persuasion skills
3 years experience in Dubai Real Estate sales Market
Over 6 years experience at IBM in Massachusetts
Performed motivational seminars to add sales skills to the agency
Experienced customer service management
EMPLOYMENT HISTORY:
General Manager
Z & M Group /Only Fresh Market (General trade, Real state, Paintings/Art Gallery) Dbayeh, Lebanon Mar 2016 – Aug 2022
-Project Manager, developed business plan to market the Company, and introduced the concept of Fresh market with 9 departments.
-Set up a time table schedule to meet deadlines & deliver work on time
-Delegate employees to different tasks after being well trained,
-Hands on executing contracts, negotiating & closing deals, recruit & hire employees, managed payroll
-Manage procurement, Suppliers/Vendors, Cost Control, Assess Productivity, Hands on improving sales.
Director of Marketing & Public Relations
-Acsauvel (Association for Special-Needs) Rabieh, Lebanon Mar 2014- Feb 2016
-Started as a volunteer in all departments
-Put a system into place from ordering to sales to marketing, Human resources, Public relations, and event management, Fund raising.
-Organized the flow of work in 5 Ateliers in place
-Put in a feasibility study for the central kitchen and accomplished it.
-Cost control on every product
-Set up a time table schedule to meet deadlines & deliver work on time
-Delegate employees to different tasks after being well trained.
-Hired employees trained and assessed.
-Participated in most of the exhibition’s country wide.
Managing Director, Public Relations (Moving &logistics)
Moving With C.A.R.E Adonis, Lebanon Feb2009-April 2014
-Develop business plan to market the company new concept executed by visiting over 50 Production Companies & Studios
-Set up a time table schedule to meet deadlines & deliver work on time
-Delegate employees to different tasks after being well trained,
- Created a Web page for the Company, supplied Company with special uniforms to maintain a professional image
-Hands on executing contracts, negotiating & closing deals, recruit & hire employees, managed payroll
Lootah Network and Brokerage Realtors Dubai, UAE Nov 2006 – Jan 2009
Business Development &Sales Director
-Public Relations with government authorities and potential investors to liaise resolve and close deals
-Develop business planning and strategies to increase sales revenue
-Improve the work environment and encouraged team work
-Prepare contractual agreements with significant developers in the UAE
-Seminars in sales training for managers and sales representatives
- Encourage marketing campaign to increase sales power
- Select and target potential markets
-Participate in international exhibitions to increase sales targets
-Implement sales techniques and targeted new projects
-Feasibility studies for projects that could turn into potential sales
IBM - North Reading, Mass Jan 2000 – Sep 2006
Account Manager (North America & Canada)
-Managed all aspect of “Ingram & Avnet” international accounts for USA & Canada
- -Responsible for running processed order reports, disputes and price override reports along with others accounts
-In charge of account receivables and credit re-bills
-Resolved and closed disputes between management and clients
-“SAP” Computer System testing, connect with Corporate
-Audit, delegate, train employees and assist overseas employees like “Brazil”
-Took “Brio” courses, “Time Management” and other courses
Norwood Dodge Norwood,Mass Dec1998- Jan2000
Marketing & 5 stars manager
- Supervised show room and operation
- Trained sales team for 5 Stars customer service
- Implemented new strategies for sales and marketing
- Coordinated between dealership and 5 Stars comity
Cache Boutique Chestnut Hill Sep1996- Nov1998
Co store manager
- Public relations and customer service
-Managed the store
-Trained sales team and set up tables
-Hiring and training
-Display and floor plans
-Orders and sales strategy planning
LANGUAGES: Fluent in English & Arabic
INTERESTS: Charity volunteering, Reading, Swimming, Music
NATIONALITY: US Citizen
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