Customer Service Representative
Resume:
ALBERTO MORALES
***** ******* **. ******, ** ****5
*******@*****.***
Goal-oriented professional with a proven record of achieving exceptional results in sales, as well as excellent communication and time management skills. Motivated leader with strong organizational abilities.
EXPERIENCE
SR. QUALIFICATIONS SPECIALIST
Horizon Strategies, Chatsworth CA
05/2022 – Present
Recruit skilled positions, conduct phone screens and pre-employment interviews
Complete, review and maintain employment records, new hire documentation: E-Verify
Complete all required date entry; effectively meeting data processing goals
Provide staffing services for accounts by selecting, orientating, and dispatching the appropriate candidates
Supervise 50-100 associates; resolve employee related issues involving complaints, misconduct, and performance
Coordinate collection and preparation of time and attendance records; complete payroll on a weekly basis using WurkNow
Prioritize, organize, and complete tasks independently; communicate effectively with all levels of staff, management, clients, vendors
Ability to work under pressure and maintain composure while managing multiple projects
CUSTOMER SERVICE REPRESENTATIVE
Smoky Hollow, El Segundo, CA
01/2021 – 05/2022
Outstanding communication skills with the ability to build strong customer service relations
Managed and settled new accounts
Processed the ordering and activity of multiple accounts
Conducted sale of tires, automotive products, and services
Proactively contacted local businesses with sales calls to increase customer base
Tracked inventory, conducted cycle counts and audits to resolve issues to maintain accurate counts
Organized warehouse to maximize movement efficiency and minimize labor
ASSISTANT MANAGER
Tire Center Incorporated (TCI), Chatsworth CA
11/2008 – 06/2020
Oversee the day-to-day operations
Managed and settled all new accounts
Managed fifteen employees
Meet hiring goals by sourcing and screening candidates, conducting interviews
Coordinate collection and preparation of time and attendance records; complete payroll
Verified inventory computations by comparing them to physical counts of stock, investigated discrepancies, and reported product discrepancies to manager
Maintained all relevant inventory paperwork and entered accurate inventory data
Managed the ordering and receipt of products
Execute daily, monthly, and quarterly audits efficiently and accurately
Conducted monthly safety meetings with all warehouse staff to discuss safety goals, policies, and procedures
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Responded to pricing inquiries and processed orders, providing accurate and timely information and quotes
CUSTOMER SERVICE SUPERVISOR
AM-PAC, Simi Valley CA
10/2000 – 10/2008
Managed and settled new accounts
Credit hold orders
Managed the activity and price change for multiple accounts
Managed a multi- line phone system with inquiries related to customer data, sales, and service, presenting relevant product information
Oversaw a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
SKILLS
Administration and management
Excellent customer service
Abel to coordinate work within a team environment under limited supervision
Forklift
Diligent
Strong attention to detail
Time Management
Bilingual English/Spanish (verbal and written)
SYSTEMS
Kronos
Geotab
Bridgewares “TempsPlus” staffing management software
Ortec
Maddco
WurkNow
EDUCATION
john h. francis polytechnic high school, Sun Valley, CA
High School Diploma Issued: 1990
Some College
Contact this candidate