General Manager Front Desk
Resume:
SAN JOSE, COSTA RICA
CONTACT INFORMATION
TELEPHONE NUMBER:
EMAIL:
adtrm8@r.postjobfree.com
LANGUAGES
Spanish: Native
English: Advance
MOISÉS FIGUEROA HERRERA
GENERAL MANAGER
EDUCATION
SENIOR MANAGEMENT BUSINESS SCHOOL- ADEN
Management Development
TECNOLOGICO DE MONTERREY
Hotel Administration Diploma
UNIVERSIDAD FRANCISCO GAVIDIA, EL SALVADOR
Bachelor s degree in tourism business administration WORK EXPERIENCE
Grupo Rocca
Hotels, restaurants and Food Service Director
July 2022 – to date
- Ensure correct operations of all businesses in portfolio
- Develop business strategies to generate desired profit
- Preparation and implementation of business plan and annual budget
- Organizational restructuration adapted to the business of each business
- Search for new business opportunities
- Quality assurance through high hotel standards and safety standards in food and beverage operations
Caribe Hospitality
Agosto 2018 -July 2022
As part of process of remodeling the hotels in Costa Rica, I have joined the asset management department of the owners, being in charge of the following hotels:
- Courtyard Kingston Jamaica
- Courtyard Bridgetown Barbados
- Aloft Puerto Rico
- Holiday Inn Express Costa Rica
- Holiday Inn Escazu
Ensuring retorn of investment through:
- Analysis and monitoring of monthly statements of income
- Market analysis and positioning
- Assurance of quality standards established by the brand and shareholders
- Execution of investment in CAPEX projects
- Negotiations between banks and owners
Holiday Inn Escazu Hotel & Holiday Inn Express Forum – Country Manager
August 2018 – Current
- Annual presentation of the strategic plan and operating budget.
- Development strategies for the fulfillment of objectives and scope of KPIS established.
- Ensure healthy relationships with guest and customers with service approach and compliance with customer
expectations.
- Promote business relationships with the most important companies in the region.
- Ensure the proper functioning of all areas of the hotel and promote an excellent working environment
- Comply with and promote corporate social responsibility strengthening our commitment to the environment and the community.
- A year over year growth of $8 was achieve in rates and an increase in occupancy of 5%, cost maximization achieving a UBO of 6% above previous years.
Holiday Inn Express Tegucigalpa Honduras
General Manager
August 2016 – August 2018
- Annual presentation of the strategic plan and operating budget.
- Development strategies for the fulfillment of objectives and scope of KPIS established.
- Ensure healthy relationships with guest and customers with service approach and compliance with customer
expectations.
- Promote business relationships with the most important companies in the region.
- Ensure the proper functioning of all areas of the hotel and promote an excellent working environment
- Comply with and promote corporate social responsibility strengthening our commitment to the environment and the community.
- An important achievement was reaching the UBO of 43%, which was established by the company.
Adriatika Hotel Boutique Guatemala
April 2014 – August 2016
- Implementation of the change from a Residential Hotel to a Boutique Hotel.
- Review and update of procedures and policies appropriate to change in the line of business.
- Realization and implementation of the marketing plan together with the sales management.
- Remodeling projects for rooms and meeting rooms, kitchen, restaurant, front desk and public areas.
- Organizational restructuring adapted to the hotel business model.
- Implementation and monitoring of strategic plans obtaining the following results: constant growth in UBO, sustained growth of net income for the year, increase in room revenue, increase income in F&B, constant increase in RevPAR, steady increase in occupancy.
Holiday Inn San Salvador
General Manager
March 2010 – March 2014
Hotel Hilton Princess Managua Nicaragua
General Manager
November 2009 – March 2010
Hotel Hilton Princess El Salvador
Room Division Manager
2004 – November 2009
Hotel Real Intercontinental
Night Manager
2000 - 2004
LABOR REFERENCES
Lic. Eduardo Quiñonez
COO Grupo Agrisal
adtrm8@r.postjobfree.com
Lic. Gabriel Borralles
Hyatt Centric San Salvador – General Manager
adtrm8@r.postjobfree.com
Lic. Carlos Roesch
Holiday Inn Guatemala- General Manager
adtrm8@r.postjobfree.com
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