I am confident that my professional experience is a direct reflection of your needs. As a top performing customer service representative at Verizon Wireless, I know that I can effectively resolve customer concerns, manage difficult customers, generate revenue and cultivate the culture. I am a team player that can collaborate both onsite and virtually. My ability to gather, analyze and store data will improve cost, efficiency and time in all endeavors. I am certified in both Project Management & Digital Marketing. I maintain a Bachelor degree and soon a Master degree in Spring 2023. I have a proven track record with several performance awards including the Million Dollar Biller award. I managed a multi-million dollar grant designed to improve the educational advancement of disadvantaged youth. I served as an advocate and liaison for the community. I launch seven different site programs targeting youth & serving senior citizens. I also have experience as an Administrative Assistant for a world renowned orthopedic surgeon at Duke University Medical Center.

My professional experience has cultivated my skill set in a way that would be most beneficial to your team. I am grateful for the opportunity to discuss in detail how together, we can meet your goals.

I look forward to meeting you soon. Please let me know the best time for you.

Warmest Regards,

Iris Louallen

Iris Louallen

Post Office Box 160 843-***-****

Jefferson, SC 29718

adtrm6@r.postjobfree.com

AREAS OF EXPERTISE

Community Relations

Project Management

Digital Marketing

Research & Analysis

Customer Service

Budget Planning

Sales

Communications

Developing Marketing Plans

Training & Development

Promotions

Branding

Public Speaker

Media Buying

Content Developer

PROFESSIONAL EXPERIENCE

Verizon Wireless, Customer Service Representative January 2018 to May 2022

CBS Radio, Marketing Consultant April 2010 to January 2014

Citadel Broadcasting, Account Executive September 2008 to April 2010

South Carolina State University, Program Coordinator August 2006 to September 2008

Parent Alliance, Inc., Program Director May 2003 –August 2006

PROFESSIONAL DEVELOPMENT

ACCOUNT MANAGEMENT

Responsible for the social responsibility investment strategy and the strategic direction for all social impact marketing activities.

Proficient in new business development. Extensive understanding of market conditions, business positioning and competitive factors.

Specialized in the creation of integrated advertising and promotional proposals with an emphasis in digital marketing.

Developed and maintained database, analyzed data & provided supportive documentation of client’s campaign including return on investment

Adept at developing constructive and cooperative working relationships to efficiently expedite services.

SALES & MARKETING

Designed branding and marketing strategies to enhance positioning and awareness

Conducted data analysis to identify customer profiles and segmentation

Proficient in the market analysis and identifying niches and trends that compliments client’s objectives

Proficient in the development of strategic planning for community relations

Utilized problem solving and multi-task skills to meet/exceed quality and production standards.

Exceeded monthly goals

PROJECT MANAGEMENT

Managed the administration, budget and implementation of major educational outreach program, Educational Talent Search, which exceeded objectives

Monitored and analyzed key performance indicators. Made appropriate implementation adjustments to ensure positive outcomes

Coordinated outreach and primary liaison between University and Community

Prepared and submitted annual report to U.S. Department of Education

EDUCATION

Cambridge College Cambridge, MA

Master of Arts, Counseling Spring 2023

South Carolina State University Orangeburg, SC

Bachelor of Science, Marketing Summer 2003

CERTIFICATIONS

Project Management Professional

Certified Digital Marketing Consultant

Contact this candidate