Front Desk Call Center

Location:

Posted:

November 29, 2022

Jasmin Gonzalez

Jasmin gonzatez.c0.gG@¢gmail.com

Summary Qualification

Yours of experince in diferent envionment such as Management, Call Cntr and Dental Offi.

hy patent nature; Greatly enusantic when working with customers patients, and guess,

+ Strong ability to communicate efetively and lettin both English and Spanish Read, Wie, Speak)

~ Abily to interac effectively with tr employes as wells the general public and Management

Experiences:

April 2022 - September 2022: Spectrum Enterprise Technical Su

April 2018- September 2021: Front Desk Operations Manager Quality tan & Suites Hote.

February 2018 - April 2019 ; Hotel Hospitality Manager Palazzo Lakeside Hotel~

‘Technical Support, Management Customer Service Rolls:

‘Network Engineering (NOC's), Frontline Assistance operations center to business clients who subscribe to our

‘customers and manage their service issues and complaints,

‘Greet al gust Collet al quite documentation upon heck in Assign roms Check out gests Collet Payments,

De escalate al complains and answer al inguies answer linbound and outbound calls, Creat reservations, Cet

‘ayes Maintain lean nd sanitized work ta, Font Desk Agents, Houschecping Team, Maintenance Tem, rate

‘work schedules Work on reviews, Dispute chargebacks, Payroll, work closely with management tum, Hotels Inventory

Mainain property effiieney through dseyation of diferent department ensure sath shi

October 2017- January 2018 : PSR (Call Center OCHSD (Osceola Community Health Services Dental)

‘Answer alls and direct call to appropriate staf Schodul and contin patient appoinments and medial consultations, Greet

Paints and Collet roquied documentation for thee isi, Insurance Veiication Paints Charts or ration, Data Ent,

Invoices, fers, Collet payments Emil, Pax,

Education : Dodge High S

Jol = Brom, New York