Reservation Agent Data Entry

PENNY RUDDICK

***** ********* **, **********, ********, 80233, US • 303-***-**** • **********@*****.*** Team player who is self-directed and motivated and can work independently. Having an unrivaled commitment to customer service. Dependable

Customer Solutions Specialist with over

10 years of experience interacting with clients to ensure the best possible service delivery. Money handling abilities

Data entry

Professional telephone demeanor

Customer relations

CRM

Credit card processing

Complaint resolution

Medical Records Administration - Some college (No degree) University of Phoenix - Westminster, CO

Customer Service Agent - April, 2022 to Present

Century Casino & Hotel Central City - Central City, CO Provided excellent and professional service to ensure guest satisfaction. Responded to customer requests for products that were unavailable and suggested other options. Go over all of the customer information in the system. Use phone calls to contact customers and verify account information. Customer Service Representative - November, 2021 to April, 2022 sonder - Denver, CO

Inbound reservation calls to set up reservations at Sonder locations around the U.S and abroad. Guest complaints and set up service for issues that arised. Team meetings for metrics and calls

Customer Service Representative - May, 2021 to November, 2021 Nelnet - Centennial, CO

Answered inbound calls referring to student loans

Assisted customers in taking payments for student loans. Data Entry, verifying data

Guest Services Representative/Reservation Agent - July, 2015 to March, 2021 Grand Z Casino Hotel - Central City, CO

Front Desk, night audit agent for the hotel.

Reservation agent. Inbound calls for hotel reservations. Professional Summary

Skills

Education

Work History

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