Customer Service Store Manager
Resume:
Regina Henry
Store Manager - Payne Distributing, LLC
Charlotte, NC 28273
*********@*****.***
Dedicated Customer Service Associate with more than 20 years in retail and customer service. Possesses a firm commitment to customer service that has been described as "second-to-none" by employers.
Authorized to work in the US for any employer
Work Experience
Store Manager
Payne Distributing, LLC - Charlotte, NC
April 2010 to Present
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations.
Offered direction and gave constructive feedback to motivate team members. Recruited, hired, developed and retained retail talent for the company. Processed all sales transactions accurately and in a timely fashion.
Made weekly work schedule.
Repaired or sent for repair broken computers.
Sales Representative
ABC Phones Inc - Clinton, NC
October 2007 to February 2008
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
Exceeded personal sales goals.
Educated customers on product and service offerings. Consulted with customers on the latest styles and trends.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.
Store Manager
Express Market - Clinton, NC
January 2007 to September 2007
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of store.
Kept the showroom clean and maintained neat, orderly product displays.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated store policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves.
Processed all sales transactions accurately and in a timely fashion.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Team Leader
Tractor Supply Co - Clinton, NC
March 2003 to July 2005
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
Cashier
Wilco Hess - Clinton, NC
January 2004 to June 2004
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Processed shipments and maintained organized stock shelves.
Processed all sales transactions accurately and in a timely fashion.
Assembler
Sanmina Enclosures - Clinton, NC
August 2001 to July 2002
Constructed unit according to blueprints
Met production requirements
Night Deli Manager
Piggly Wiggly - Clinton, NC
October 2000 to February 2001
Processed transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management. Processed all sales transactions accurately and in a timely fashion.
Education
Associate's Degree in Business Management
Strayer University Online
2009
Sampson Community College - Clinton, NC
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