LђѠљіђ TќѢљѠќћ

Woodstown, NJ ***** • 856-***-**** • adtrl5@r.postjobfree.com

Professional Summary

Seasoned customer service advocate with discretion, conscientious nature and service background demonstrated over 35-year career. Efficiently maintain transaction records, handle monies and update accounts. Strong financial and mathematical abilities. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Skills

Drawer management

Customer assistance

Product knowledge

Time management skills

Identification checks

Staff Training

Payment processing

Customer Relations

Refund handling

Cash register operation

Reports and documents

Stocking and replenishing

Cash Handling

Basic math skills

Currency counting

Cash register systems

Proficient in excel, word, adobe and

publishing

Cash drawer management

Records Maintenance

Coaching and mentoring

Written and verbal communication

Money handling

Payment collection

Point of sale knowledge

Cleaning and sanitizing

Product restocking

Order taking

Point-of-sale system operation

Work History

Clerk Cashier, 01/2021 to Current

Bud's Market – Alloway, NJ

Answered questions about store policies and concerns to support positive customer experiences.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Checked prices for customers and processed items sold by scanning barcodes. Completed sales in excess of $100.00 with near-zero error rate using POS system. Processed POS transactions, including checks, cash and credit purchases or refunds. Restocked, arranged and organized merchandise in front lanes to drive product sales. Operated cash register for cash, check and credit card transactions with 100% accuracy. Mentored new team members on POS system operation, customer service strategies and sales goals.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Operated cash register to record all transactions accurately and efficiently. Senior Litigation Paralegal, 11/1994 to 08/2019

JPMorgan Chase – Wilmington, DE

Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial. Maintained litigation database and document organization for defensive cases. Managed exhibits, evidence and data related to defensive legal proceedings. Prepared, indexed and developed exhibits such as credit card account records, credit card.contracts, credit card daily operation records, and company merger records. Produced documents and created audio and visual media for presentation. Used excel spreadsheets to track data and calculate information such as potential damages. Collected data from client media and other internal sources to prepare for litigation. Collaborated with lead attorney and juror specialist to recommend effective strategies for defensive cases.

Uploaded data into client based proprietary databases for review and pre-processing. Offered tech support to 13 paralegals and 8 attorneys. Created custom fields in word documents to allow for repeat use as master documents. Performed administrative tasks, including revising and finalizing letters, briefs and memos. Contacted clients to schedule appointments and discuss progress of cases. Handled court filings and coordinated court activities. Developed polished legal documents, including motions and affidavits, to support litigation processes and court proceedings.

Reviewed case files and reported case progress to clients and attorneys. Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation. Conferred with clients and other involved parties to gather and track case information. Produced legal documents such as pleadings and appeals. Assisted up to 8 lawyers at time.

Researched state and Federal statutes, decisions, legal articles, codes and documents. Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.

Adhered to privacy laws to avert possible information breaches and protect client data. Investigated facts and laws to determine causes of action and to prepare cases. Answered up to 50 customer and client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information. Cooperated with legal teams to create performance documents for curative action planning. Wrote and filed pleadings with state courts on schedule to maximize case success. Assisted attorneys with reviewing and organizing witness reports. Conducted background investigations on plaintiff.

Developed and managed up to 110 defensive cases on a montly basis. Trained and managed 12 employees in best practices and protocols to realize maximum productivity.

Contacted witnesses to testify under oath at court hearings. Investigated causes and resolutions to defensive cases, reviewing damages, losses and settlement formalities.

Implemented emergency procedures to save time and spearhead specific legal projects. Authored over 100 affidavits for use in defensive law cases. Eliminated workflow downtime 50% by restructuring and maintaining client billing and case records.

Senior Bank Teller, 01/1991 to 11/1994

Wilmington Trust Company – Wilington, DE

Verified amount of cash in cash drawer against day's receipts, quickly identifying errors. Coached and trained 20 of new bank tellers in 1993. Answered phone and in person inquiries on banking products. Earned 100 in sales referrals and participated in product sales campaigns. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Managed shift schedule for team of 8.

Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.

Resolved issues with deposits and open items.

Accessed computerized financial information to answer questions related to specific accounts. Politely assisted over 300 customers per day in fast and high-pressure environment. Served needs of more than 250 customers in busy fast paced environment. Maintained, organized and stocked teller window areas. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Identified sales opportunities and referred customers to branch partners in financial services. Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Education

Litigation Paralegal Certificate: Paralegal Certification, 07/2002 University of Delaware - Wilmington, DE

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