Customer Service Operations Manager

David R. Doyle

Naperville, IL *****

******@*****.*** 630-***-**** linkedin.com/in/daviddoyle4

Leader in Operations & Manufacturing

Optimize Performance by Leading & Developing High-Performing Teams,

Maximizing Processes, & Utilizing Technology Solutions

Strategic executive with broad-based general management, manufacturing, and operations experience at consumer goods and ingredient companies. Achieve goals by collaborating across functions to align strategy with desired behaviors. Engage employees with an empowering leadership style that supports coaching and mentoring. Interact with all levels of employees from the manufacturing floor to the boardroom to understand opportunities for process optimization. Create long-term customer relationships built on trust.

M&A Integration Quality Safety HR Strategic Sourcing Engineering Multi-Location Leadership

CPG Leadership in: Agriculture, Nutrition, Baking, Dairy, Aseptic, Powder Blending, & RTE Cereal

SELECTED ACCOMPLISHMENTS

Improved net revenue $10M through operational improvements over 3 years.

Grew Nutritional Blending business unit from $7M in sales to $38M in 3 years at Prinova through hands-on leadership and high-level customer interactions.

Developed operational systems supporting sales growth from $40M to $180M in 5 years as executive head of Operations at Glanbia.

Launched new ERP Solutions on 4 occasions, all 4 successfully started without business interruption.

Integrated Operations Business Partner role into Kellogg Snacks Division. Innovation projects delivered 38 new SKUs in 2003 with Gross Sales Value of $274M, 36% ahead of plan.

Turned around operations in 4 different plants incurring unfavorable operating variances in excess of $1M annually. Attained planned cost or better within 4 months.

WORK HISTORY

MASTRONARDI PRODUCE, INC., Coldwater, MI 2021 – Present

General Manager

Responsible for 6 greenhouses totaling100 acres of agricultural operations, largest in North America. Operations, Logistics and P&L.

PRO CAPS LABORATORIES, INC., Henderson, NV 2020 – 2021

Sr. Director of Operations and Manufacturing

Led Operational functions, which included safety, quality, engineering, manufacturing, and supply chain management.

POWER PACKAGING INC. - A DHL COMPANY, St. Charles, IL 2017 – 2020

Vice President, Operations

Led all Operational activities for DHL North America contract manufacturing. Functional responsibilities included safety, quality, procurement, engineering, manufacturing, and supply chain management.

PRINOVA GROUP, Carol Stream, IL 2014 – 2017

Chief Operating Officer

Directed Operations for $700M global nutritional ingredient business. Held direct commercial responsibility for nutritional blending business unit. Accountabilities included safety, quality, customer service, manufacturing, supply chain, R&D.

David R. Doyle linkedin.com/in/daviddoyle4 Page 2 of 2

GLANBIA NUTRITIONAL, Carlsbad, CA 2008 – 2013

Vice President, Operations

Directed Operational activities for $180M business. Functional responsibilities included safety, quality, procurement, manufacturing, product development, customer service, and supply chain management.

FREUDENBERG HOUSEHOLD PRODUCTS, North Lake, IL 2005 – 2008

Operations Director – NAFTA Region

Directed all supply chain activities within the NAFTA region, which encompasses the United States, Canada, and Mexico. The region has 3 manufacturing / distribution centers with over 600 employees. Regional sales were $170M. Accountable for safety, quality, procurement, product availability, manufacturing, and logistics.

KELLOGG COMPANY – KEEBLER, Elmhurst, IL 1994 – 2005

Senior Director, Operations, Elmhurst, IL 2003 – 2004

Led supply chain solutions for product innovations. Activities included, matching research and product opportunities with process capability. Developed COGS and assessed P&L implications and capital.

Group Director, Manufacturing, Elmhurst, IL 1998 – 2003

Directed 7 manufacturing plant operations group, including oversight of 3 regional mixing centers $480M operating budget, $45M capital spend, 3K employees, and 260-member management staff. Plants included bakeries, a cheese operation (Cheez-its cheese), Ice cream cones, Girl Scout cookies and pie crusts.

Manager, Bakery Operations, Elmhurst, IL 1997 – 1998

Served as lead on manufacturing / operations projects at the direction of VP of Manufacturing. Selected Projects, including: Acting Director of Contract Manufacturing; Developed capacity planning tool; Network optimization through 4 acquisitions.

Operations Manager, Denver, CO 1995 – 1997

Managed staff of 48 in 450 employee facility manufacturing cookies, crackers, and wholesome snacks within a 3-union facility.

Plant Superintendent, Macon, GA 1994 – 1995

Led staff of 48 at 650 employee manufacturing facility producing cookies, crackers, and wholesome snacks within a union facility.

ADDITIONAL WORK HISTORY

KRAFT FOODS – NABISCO, Naperville, IL, Operations Manager – Ready-To-Eat Cereals

Held a series of positions with increasing responsibilities in “ready to eat” cereal plant. Positions included Operations Manager, Unit Manager, Shift Manager, Training Manager, and Processing and Packaging Supervisor.

EDUCATION, PROFESSIONAL DEVELOPMENT, & CERTIFICATIONS

Master of Business Administration (MBA), Concentration: Production and Operations Management, Loyola University of Chicago, Chicago, IL

Bachelor of Science (BS), Human Resources, Minor: Speech Communication, Eastern Illinois University, Charleston, IL

Lean Enterprise Management, University of Illinois

Safety Management leadership, National Safety Council

Contact this candidate