DOROTHY HUBBARD

Detroit, United States *****

313-***-**** - adtrkl@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Inbound and Outbound Calling

Answering Customer Question

Efficient and Detail-Oriented

Upbeat and Positive Personality

Customer Data Confidentiality

Call Documentation

Calm and Professional Under Pressure

Building Customer Trust and Loyalty

Responding to Difficult Customers

Understanding Customer Needs

Courteous with Strong Service

Mindset

Credit Card Payment Processing

WORK HISTORY

02/2017 to 08/2022 Customer Service Representative R1 RCM – Southfield, Michigan

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Managed over 60 customer calls per day.

05/2015 to 01/2017 Customer Service Representative BCBSM – Troy, Michigan

Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Consulted with outside parties to resolve discrepancies and create expert solutions. Exhibited high energy and professionalism when dealing with clients and staff. Managed over 60 Customer calls per day.

05/2013 to 01/2014 Accounts Manager

Powerlink – Detroit, Michigan

Managed 300 employees

Recruit staff for Detroit Public Schools

Staffing Custodians and Engineers

Conducting interviews, preparing drug test and background checks for new hire. Processing payroll.

Assisting clients with concerns as well as staff.

Evaluated applications against outline specifications to approve, reject or recommend adjustments files.

05/2007 to 07/2013 Office Manager/Recruit Coordinator Vibrus Group – Southfield, Michigan

Recruit Staff for Henry Ford Hospital, Housekeepers, Transporters, Food Service and Central Supply.

Recruit for AAA and Blue Cross and Blue Shield.

Prepared Staff for drug test, TB test and background checks. Ensure all paper work has been received to necessary process new staff. Answering calls, assisting clients and staff with concerns and needs. Filling shifts at Nursing Homes.

Filing, Typing, Bookkeeping, and also Pay Roll.

Ensure all time sheets are processed.

Managed over 500 Employees.

EDUCATION

06/1982 High School Diploma

Finney High School - Detroit, MI

06/1982 Certificate

Randolph Vocational Technical - Detroit, MI

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