Call Center Service Representative
Resume:
Jecku Jacob
Red Oak, TX. ****4
**********@*****.***
Objective: To utilize my skills, training, experiences and strengths with professionals in an environment where we seek to positively impact lives while at the same time maintain a professional but friendly atmosphere. I have technical skills and am a quick learner. I have the skillset to build and maintain lasting relationships for business growth. I have been commended by Company Presidents, Vice Presidents, Operations Managers, Regional Sales Managers, and buyers both written and verbally of my in-depth knowledge of various department operations. I have excellent customer service skills and am driven to provide value to company growth.
Skills
* Scheduling
* AS400 Program
* Excel
* Sarbanes Oxley Auditing
* QuickBooks
* Quality Control
* Word
* Customer Service
* Call Center * Purchasing * Accounts Payable/Receivable * Project Mgmt. * Intake Coordinator * Inside/Inbound Sales * Inventory Control * Management * Leadership
* Continuous Improvement * Quality Assurance * Avaya * SAP
Mr. Cooper Home Loans - Loan Modification Specialist
January 2022 - Current
800 State Highway 121
Lewisville, TX 75057
Responsibilities:
Processed FHA and Government loans for borrowers to prevent foreclosure on home loans
Onboarded loans into LSAMS and Remedy, CAIVRS and Neighborhood Watch (All mortgage related programs)
Quality Assurance of appropriate documents are present in the loan files for Quality Control Representatives for Underwriting approval
Request approvals from Investors for loans that require approvals and place the review process in wait status.
Review loans in queue platform for appropriate decision of approval or denial status.
Enter the necessary and required codes into the appropriate platforms for documentation purposes
Gas Clip Technologies, Inc - Inside Sales Representative
April 2014 - December 2020o
305 W Fm 1382 Ste 540
Cedar Hill, TX 75104
Responsibilities:
Generated Sales Orders from Purchase Orders submitted through Distributors and coordinated through Shipping Department
Communicated with Regional Sales Managers regarding domestic and global distributors for future Purchase Orders
Provided distributors current costs and pricing, tier level pricing, product availability and detailed product knowledge including gasses and the sensors utilized
Coordinated with the Accounts Receivable Department and customers, communicated with buyers regarding delays with shipping to insure all accounts were current
Inform distributors with current stock information
Tested new products through the Quality Control procedures to ensure products were safe to operate in field operations
Made sure the safety monitors met standard alarm parameters and accessories (gas and gas mixtures) were calibrated correctly for the monitors and the calibration stations
Educated customers of proper operational procedures to ensure their safety
Maintained communication with the Production Department, Purchasing Department and Shipping Department to ensure timely shipment of products
Reviewed the Pick List and validated correct items were ready for carrier pickup
Received inbound sales calls from company distributors regarding pricing, Purchase Order status and availability
Initiated outbound sales calls regarding customer accounts and status of Purchase Orders
Nationstar Mortgage - Customer Service Representative
August 2012 - April 2014
4000 Horizon Way
Irving, TX 75063
Responsibilities:
Subordination Specialist - processed and drew up subordination agreements for the nationwide branches referenced home equity line of credit and closed-end 2nd liens
Lien holders follow up to provide necessary documents to process and complete the agreement
Administrative Assistant to Underwriting Support - ensure Underwriting Department was prepared with appropriate documents for file approvals to close the loans in a timely manner
Sarbanes Oxley (SOX) auditing - ensured appropriate documents were present in a mortgage file for compliance purposes, closed the file, and funded the loans
Texas Baptist Home for Children - Intake Coordinator
September 2009 - April 2012
629 Farley Street
Waxahachie, TX 75165
Responsibilities:
Coordinated appropriate foster home care neglected or abused children through Child Welfare Services
Obtained caseworker information, interviewed children to decide appropriate counseling services and ensure child felt safe in placement
Maintained communication with the caseworker and the state agency to obtain any required documents that pertained to their children in their necessity for permanency
Maintained communication with the foster parents to monitor the child’s behaviors while in placement and provide counseling to ensure child stability
Lancaster Police Department - Police Officer
January 2008 - January 2009
1501 N Dallas Avenue
Lancaster, TX 75134
Responsibilities
Enforced local, state and federal laws
Interviewed victims and suspects; gathered and logged evidence
Countrywide Home Loans, Inc. - Call Center
November 2002 - September 2007
6400 Legacy Drive
Plano, TX 75024
Responsibilities
Processed and drew up Subordination Agreements and Modifications Agreements
Daily follow-up and maintenance required on timely basis
Reviewed Manufactured files to make certain that required documents were in the file
Made sure the department was prepared with the supplies needed to function efficiently
Chicago Title Insurance Company/AgentLink - Administrative Assistant
December 2000 - November 2002
2001 Bryan Street Suite 1700
Dallas, TX 75201
Responsibilities
Opened orders for Title Commitments for commercial and residential properties, and managed the commitments until policy receipt and funds disbursement
First Horizon Home Loans - Call Center
August 1997 - December 2000
4000 Horizon Way
Dallas, TX 75063
Responsibilities
Loss Mitigations Specialist/Customer Service Rep/Collections Rep/Payoffs Ref/Call Center
Customer Service Representative
Loan Modifications
Loan Deferments
Call Center Representative
Collections Representative
Payoffs Representative
Lone Star Communications, Inc - Purchasing Representative
April 1997 - August 1997
1414 Post and Paddock Ste 200
Grand Prairie, TX 75050
Responsibilities
Managed inventories, purchased materials for assigned projects, stocked and replenished inventories, maintained price codes for materials
Education
Dallas Sheriff’s Academy - TECLEOSE
August 2007
Dallas Baptist University - BS Psychology
May 1996
References provided upon request
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