Customer Service Administrative Assistant
Resume:
Danielle Harper
Ready to Succeed!
Colorado Springs, CO 80922
********************@***********.***
Worked in customer service for 6+ years
• Very customer motivated and extremely productive in a high volume, high stress environment
• Received multiple accolades for exceeding the expectations for customer service CORE STRENGTHS
• Strong organization skills
• Courteous demeanor
• Strong client relations
• Conflict resolution
• Excellent written and verbal communication
• Attention to detail
• Telecommunication Skills
• Multi phone usage
• Adaptability
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Insurance Underwriter
California Casualty - Colorado Springs, CO
April 2022 to Present
As an insurance underwriter I evaluate applicants for insurance. I review each policy to determine whether or not a prospective customer should be insured and, if so, recommend an appropriate premium to take on that level of risk. To be successful in making good decisions for the company we use software to help analyze the risk profile of clients and to calculate costs Licensed Insurance Agent
Progressive Insurance Co. - Colorado Springs, CO
March 2018 to April 2022
• Build trust by understanding the unique needs of our customers, and resolving those needs effectively
• Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments Non-Clinical Prior Authorizations Rep
Evicore Healthcare - Colorado Springs, CO
October 2017 to March 2018
Colorado Springs, CO
• Process Review of Service Request notifications that do not require certification of medical necessity
• Promptly transfer Review of Services calls which cannot be completed via the formal script to a Clinical First Level Reviewer or Medical Reviewer for completion
• Work with sites, patients and physician's offices to investigate and resolve any pre-certification questions or concerns and preempt unanticipated issues
• Provide professional, courteous and accurate information to all callers
• Maintain a working knowledge of all process and procedure changes, CPT (Current Procedural Terminology) coding and updated training materials Office Manager/Title Clerk
Dealer Tag Agency - Jacksonville, FL
August 2014 to September 2017
• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer all inquiries or concerns in person, via e-mail, fax or telephone in a professional, customer- focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of company/customer confidentiality. Receptionist/Administrative Assistant
H&R Block Tax Service - Birmingham, AL
January 2014 to April 2014
• Prep files, sort and store confident client information, and process payments.
• Greet and provide an overall pleasant customer experience.
• Plan/execute monthly marketing community and office events
• Temporary/ Seasonal employment.
Education
Associate in of Arts- General Studies
Florida State College at Jacksonville
December 2015 to December 2018
High school diploma
Mandarin High School - Jacksonville, FL
Skills
• EXCEL (4 years)
• MICROSOFT EXCEL (4 years)
• MICROSOFT WORD (10+ years)
• WORD (10+ years)
• Customer Service (6 years)
• Call Center (3 years)
• CSR (5 years)
• Customer Care (6 years)
• Customer Support (6 years)
• Insurance Sales
• Insurance Sales
• Title Processing (3 years)
• Office Management (3 years)
• Telecommunication
• Strategic planning
• Customer relationship management
• Archives management
• Editing
• SharePoint
• Data management
• Typing
• Analysis skills
Certifications and Licenses
Licensed Personal Lines Agent
June 2020 to December 2023
Licensed to sell auto, motorcycle, travel trailer, snowmobile, motorhome coverage. Property & Casualty License
Assessments
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting. Full results: Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Mathematical skills
• Listening skills
• Intermediate Microsoft Excel, Microsoft Word and Microsoft Power Point skills
Contact this candidate