Customer Service, Utility Worker, package handler

JOSHUA SNAGG

*** ******* ****** **** *********, NJ 07726 · 917-***-****

*********@*****.***

A bright, hardworking, mature, talented, and responsible individual with excellent interpersonal skills, able to manage various time sensitive tasks, pay attention to detail, and effectively find solutions to conflict as it arises currently seeking a position I can both grow in and learn from.

EXPERIENCE

02/2021 – PRESENT

LIFE INSURANCE AGENT, primerica – oakland, nj

Schedule appointments and interface with prospective insureds based on referrals to promote our services so they know and understand the meaning of being financially independent.

Promote financial planning by creating buy-in to those that show interest in what we do.

Educate customers on the importance of securing their family’s financial future.

Communicate effectively via phone, text, video, and e-mail.

Use technology such as Zoom to host meetings with both our internal and external customers.

Genuinely demonstrate my positive attributes to build relationships and make connections.

Demonstrate organizational skills by utilizing Microsoft Office to document all pertinent information.

Professional development at my own pace, as the schedule is flexible.

Both a mentee and a mentor, showing that your growth matters and is then extended to onboarding teammates.

Recognized by the organization for completing my state exam and getting licensed to sell life insurance in the state of New Jersey.

I comply with all insurance laws, regulations and company rules.

04/2021 – 01/2022

FLOOR ASSOCIATE, home depot – Staten Island, ny

Provided exceptional customer service by going above and beyond.

Commonly offered and executed online orders for customers if item where no longer in store or they did not have the means to transport specific merchandise.

Cleared all aisles of any obstructions that could lead to potential hazards.

Proactively stocked shelves of all item running low on inventory.

Identified solutions for plumbing problems brought to my attention by customers seeking guidance.

Reached out to seasoned peers, if and when I did not know the answer to questions.

Became versed in the home improvement industry.

Interfaced with all levels of management, promoting effective communication to better the business.

Trained new employees on the organization’s vision and coached those that needed my help.

Dealt with irate customers when difficult situations arose by finding ways to mitigate and defuse.

Stayed late and worked passed my schedule when needed.

10/2019 – 03/2021

STEADICAM UTILITY WORKER, maximum steadicam – Green Township, Nj

Ensured equipment was prepared and ready for use for the Steadicam Operator.

First line of defense for the production team, as my support contributed to their success.

Performed any and all tasks that guaranteed that operators move around safely.

Interacted with performers, athletes, actors, actresses, and support staff affiliated with high-ranking individuals.

Demonstrated flexibility and adaptability as schedules and locations differed according to designated events.

Paid attention to detail and excelled in fast paced environments.

Composed reports detailing the work performed and the contractual obligations associated with such work.

Presented data to the owner, which was used to assist with accounts receivables.

06/2017 – 09/2019

COUNSLEOR, hoop academy – lyndhurst, Nj

Supervised up to two dozen children between the ages of 6 and 14, ensuring they followed all academy rules and regulations.

Instructed children on the game of basketball, so they had a clear understanding of what it entails and what they are expected to do.

Provided guidance and assistance to my teams and my peers.

Taught good sportsmanship, teamwork, and collaboration to strengthen my groups.

Listened to children’s concerns and aided them in various ways, always promoting high self-esteem and confidence.

Communicated with parents about their children’s progress.

Promoted safety so everyone went home the same way they came in.

Worked alongside other counselors and coaches to come up with ways to improve the recreational activities offered to the community.

Encouraged health, fitness, and exercise, influencing future generations in a positive way.

EDUCATION

08/2019 – 01/2020

BACHELOR OF SCIENCE, Montclair State University

Business Entrepreneurship

06/2019

HIGH SCHOOL DIPOLMA, Rutherford High School

Basic Studies

AREAS OF EXPERTISE

Relationship building and collaboration

Organized and meticulous

Leadership

Strong written and verbal communication skills

Communication

Interpersonal

Conflict resolution

Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint

LICENSES & CERTIFICATIONS

Valid Driver’s License, Life Insurance License, and Independent Business License

REFFERENCES

Available upon request

Contact this candidate