Asset Protection Manager, Risk Management

TD

TIFFANY DUNCAN

*********@*****.*** 708-***-**** Greenville, SC 29607

Strong leader driven by results of training and developing talent to contribute towards company success and individual growth. Open to relocating and travel.

Leader of small and large teams

Builds strong partnerships within company and law

enforcement.

Brand protection awareness

Wicklander Investigation and interrogation certification Risk management

CCTV systems

Results Driven

Training & development

Policies and procedures implementation

Incidents management

Retail operations management

Saks Fifth Avenue Chicago, IL

Asset Protection Manager

05/2021 - 10/2022

Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Planned, organized and scheduled strategy collaboration with other asset protection specialists.

Built cross-functional relationships with business partners to reduce losses. Decreased loss by facilitating training programs on loss prevention, policies and operations.

Planned and launched policies and procedures to minimize asset losses. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Reported audit findings and made recommendations for correction of unsatisfactory conditions, improvements in operation and reductions in cost.

Created and compiled safety training procedures into manuals to disseminate to staff members.

CarMax Merrillville, IN

Sales Consultant

09/2020 - 05/2021

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Built strong working relationships with customers that resulted in repeat sales opportunities.

Maintained current store, product and promotional knowledge to drive consistent sales.

Worked with off-site locations to find desired items for customers. Tracked updates to vehicles, changing markets and customer purchasing trends.

Evaluated vehicles before final pickup to check for damage and completed delivery tasks.

Summary

Skills

Experience

Completed paperwork to register vehicles and complete sales. Managed sales negotiations and financing options.

Networked with remote dealers to source vehicles for customers. Macy's Multi Location, IL

Asset Protection Operations Manager

07/2010 - 06/2020

Responsible for protecting Macy's profit, safety and reducing shortage. Built cross-functional relationships with business partners to reduce losses. Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Lead, coached and developed Asset Protection staff. Planned, organized and scheduled strategy collaboration with other Asset Protection colleagues.

Trained store partners and teams on effective methods to support protection of stores assets and safety.

Managed asset protection programs for multiple stores, including strategic planning to reduce theft and fraud.

Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Trained Asset Protection teams on effectively identifying, apprehending and deterring to support loss prevention initiatives and programs. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Disseminated safety information and monitored employee compliance with regulatory and organizational policies.

Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Evaluated invoices and shipping paperwork for accuracy and compliance. Crete Monee High School Crete, IL

High School Diploma

05/1998

2021 - Reduced shortage 1.34% vs. 1.86% within 1 year. 2018 - Reduced shortage 1.96% vs. 2.93% within 1 year. 2017 - Reduced shortage 0.98% vs. 1.80% within 1 year. Awarded "Asset Protection Manager Rookie of the Year 2022". Awarded "Most Impact in Top 10 Shortage Departments 2022". Awarded "Asset Protection Store of The Year for North Central Region 2018". Awarded "Asset Protection Store of the Year for Chicago District 2018" Awarded "Assistant Asset Protection Supervisor of the Season for Chicago District 2017". Recognized as Asset Protection Detective of the Month multiple times at 3 Store locations. Received annual Macy's "Magic 6" District award 3 consecutive years. Education and Training

Accomplishments

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