Competency Definitions

Working Effectively with Others:

Building and maintaining beneficial relationships and partnerships by being open to

others’ ideas, goals and perspectives, and appropriately sharing information in

order to achieve organizational goals.

Sharing information with work colleagues.

Listening actively to the views of others, and respecting, considering and incorporating them.

Recognizing the contributions and celebrating the successes of others.

Working collaboratively and relating effectively to others, and embracing and valuing diversity.

Demonstrating an understanding of the roles, responsibilities and workloads of colleagues, and being willing to balance personal needs with those of other team members.

Eliciting trust, particularly by following through on commitments.

Dealing proactively with interpersonal or personal matters that could affect their performance.

Managing their own work-life balance and respecting that of others.

Being aware of others’ reactions and understanding, or trying to understand why they react as they do.

Adjusting actions in relation to others’ actions.

Actively seeking out input from people who think differently to improve the quality of the work.

Showing Initiative and Being Action-Oriented:

Employees proactively evaluate, select and act on strategies or tasks for solving problems and meeting the objectives of the team and the organization as a whole. They see opportunities for action and act on them.

Staying up to date on team goals, work processes and performance objectives.

Translating direction into concrete work activities, and making the most of available time and resources.

Maintaining a constructive attitude in the face of change, setbacks or stressful situations, and remaining open to new solutions or approaches.

Communicating ideas, views and concerns effectively and respectfully. Actively discussing ideas with others.

Identifying early warning signs of potential problems, and alerting the manager/supervisor and others, as needed.

Embracing change and actively looking for opportunities to learn and develop professionally and personally.

Contributing to and participating in process improvements and new approaches.

Planning how to use one’s time to accomplish the task as efficiently as possible.

Pursuing operational efficiencies, demonstrating an appreciation of the importance of value for money, including by willingly adopting new and more efficient ways of working.

Exploring and undertaking innovative approaches to more effectively accomplish work objectives.

Thinking Things Through:

Critically analyzing situations (including evidence, goals, constraints and risks) to identify solutions and make sound decisions. Gathering information as needed and using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to a problem.

Planning and adjusting their work based on a thorough understanding of their unit's business priorities and their own work objectives, and seeking clarification and direction when uncertain or confused.

Considering multiple sources of information such as texts, people, computerized databases or information systems, including diverse perspectives, before formulating a view or opinion.

Exercising sound judgment and obtaining relevant facts before making decisions.

Analyzing setbacks and seeking feedback to learn from mistakes.

Thinking ahead about the impact a decision will have on all those affected by it.

Prioritizing required information and acting decisively, even where there may be some ambiguity.

Projecting outcomes by estimating the results of an action or a series of actions.

Attention to Detail/ Verification and Accuracy:

The ability to ensure that information is complete and accurate and that errors are corrected and to follow through on the details of task completion.

Carefully attends to details.

Ensures that proper documentation and appropriate procedures are used.

Is thorough and persistent in completing tasks.

Quickly locates errors in the display or transcription of information and takes action to correct them.

Demonstrating Integrity and Respect

Employees behave in a transparent, fair, compassionate, and inclusive manner when no one is watching, at work and outside work. They hold others to the same standards, and challenge any inappropriate behaviour. They demonstrate the principles and values of the public service.

• Behaving consistently in a way that upholds the letter and spirit of the Values and Ethics Code for the Public Sector.

• Discussing ethical concerns with their supervisor or colleagues and, when necessary, seeking out and using

appropriate disclosure procedures.

• Working in a manner that reflects a commitment to client service excellence, and actively looking for ways to help

people.

• Actively contributing to workplace well-being and a safe, healthy and respectful workplace.

• Supporting and valuing diversity and bilingualism.

• Acting with transparency and fairness.

• Demonstrating respect for government assets and resources, and using them responsibly, including understanding

and applying relevant government policies.

Communication (Written)

The ability to prepare written material in a clear and concise manner

• Express complex ideas in a clear and succinct manner

• Format material in a manner that provides optimal impact

• Organize ideas effectively

• Use an appropriate business style.

• Use correct spelling, grammar and punctuation in written documents

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