Service Representative Customer

Monica DaSilva-Lopes

** ****** ***** **, ******* CT

Ph. 203-***-****

Email: ************@*****.***

OBJECTIVE

To further my career with an organization where I can bring enthusiasm, dedication, responsibility and a good work ethic.

SKILLS

Atlas, Oracle, Home Express, Rumba, RAS, MS Word, MS Excel, Outlook, Cleartouch, PDF, PowerPoint, Retail experience cashier

LANGUAGES

English, Portuguese, Spanish

EXPERIENCE

Danbury Public School September 2019 - present

Special Education Tutor

● Work with individual students or small groups of students under the supervision of a certified teacher to reinforce learning of materials or skills initially introduced by the teacher.

● Collect data on student progress.

● Evidence of the ability to work cooperatively with staff.

● Assist the teacher in the handling, operation and care of equipment, used in the classroom, including media, and instructional materials.

● Assist with the supervision of students during emergency drills, assemblies, play periods, field trips and in other non-classroom activities.

● Check notebooks, correct papers and supervise testing and make-up work, as assigned by the teacher.

● Assist the teacher with non-instructional duties, such as snack, toilet and clothing routines.

● Serve as the chief source of information and help to any substitute teacher assigned in the absence of the regular teacher.

● Assist the teacher in drill work, large group reading or storytelling.

● Alert the regular teacher regarding any problem or special information related to an individual student.

● Help students master equipment or instructional materials assigned by the teacher.

● Guide independent study, enrichment work and remedial work set and assigned by the teacher.

● Distribute and collect workbooks, papers, and other materials for instruction.

● Assist in providing a well-organized, smoothly functioning school environment.

● Help students complete research and learning projects.

● Talks to and attempts to calm student(s) who are distressed.

● Attend inclusion classes with special education students and assist in implementing alternative instructional strategies.

● Assist with implementation of inclusion plans for students.

● Assist in maintaining an environment conducive to learning as requested by the teacher.

● Assist with discipline and other classroom duties as requested by the teacher.

● Assist the teacher in supervising students on arrival to or departure from school and all transitional times.

● Assist in monitoring students during eating periods.

● Assist with playground supervision and lunch duty

● Assist in hall and stairway supervision.

● Escort students to other rooms/locations as required.

● Willingness to serve as a bus monitor.

● Maintain the same high level of ethical behavior and sensitivity of information about students as is expected of a certified teacher or assistant teacher.

● Attend staff development workshops to enhance instructional delivery to children.

● Participate in in-service training programs, as assigned.

● May work with special needs student(s) to assist with daily living needs, such as feeding and bathroom accommodations.

● Assist in other related duties that may be assigned by the teacher.

● Self-help skills

● Embarkation/debarkation of buses including lifting of students when necessary.

● Perform related duties as appropriate for the position as assigned by the appropriate administrator/supervisor.

Extended Learning Program, Danbury, CT August 2019 - Present Enrichment Associate

● Keep students safe and supervised at all times

● Attend staff meetings and program professional development activities

● Communicate regularly with school staff, administration and parents

● Perform related duties as appropriate and assigned

● Provide students with homework help

Cusack Applied Behavior Analysis LLC

September 2019- January 2020

Behavior Therapist

● Work with children with developmental disabilities and other behavioral challenges to increase skill acquisition.

● Teach daily living skills and teach skills using a variety of applied behavior procedures and approaches, following the treatment plans

● Maintain Documentation of Client Progress from behavioral observation to counseling notes, behavioral therapists keep detailed files about each client. These reports are typically submitted to superiors and reviewed to ensure that treatments are addressing the issues, goals are being met, and to decide if alternate treatments would benefit a client

Coffey Home Improvement, Brookfield, CT January 2014– January 2020 Office Assistant

● Scheduling Estimates

● Order Office Supplies

● Answer Phones

● Setting up new jobs

● Follow up to A/R collect and allocate payments

● Communicate with customers via phone or email

● Enter customer and job information

● Organize, copy, scan and setup files, maintain and manage flow of documents, input information into computer

● Process Billing and Invoices

Orion Mobility, Danbury, CT November 2018 – April 2019 Global Relocation Analyst

● Audit Domestic and International expense reports, vendor invoices and supporting documentation for accuracy as well as to ensure compliance to client specific relocation policies

● Coding all expenses according to taxability, client guidelines and Orion best practice

● Adhere to all Customer Service Level Agreements and ensure timely processing of all expenses.

● Responsible for researching, resolving and communicating expenses questions or issues with both and external customers.

● Assist our Internal Audit Team by auditing peers work when and if needed

● Assist our Service Team by taking lead on answering questions or resolving issues from external clients when and if needed.

● Various additional tasks and/or projects as assigned by Manager or Team Lead.

● Accurately document and communicate reasons for flagging expenses for further review.

● Process tax payments, New Home Closing Costs and Rush payments. Law Offices of Lawrence M Riefberg, LLC, Danbury, CT April 2019 - November 2018 Equity Analyst

● Calculate figures for the relocation acquisition transaction

● Communicate with the client and network of local real estate companies to collect data needed for equity calculations

● Work contacting lenders, taxing authorities and other entities to obtain financial information to process the equity calculations

● Ability to handle high volume in a fast-paced environment Cartus, Danbury, CT May 2008 – March 2018

Relocation Accounting Analyst II

● Audit and process customer relocation expenses with productivity, cycle time and quality goals

● Code relocation expenses according to Cartus and Client policy, including taxability classifications

● Issue and reconcile funds and cash advances

● Adhere to service agreements and accounts payable procedure standards Cartus - continued

Wire Team Analyst

● Process payment batches in Oracle

● Process manual payments in multiple bank software applications in the afternoon

● Responsible for multiple tasks on a rotational basis

● Primary inputter of Brazilian payments

● Communicate with other to analyze validity of payment requests and to research and resolve discrepancies

● Maintain on-going communication with banks

Accounting Assistant II Check Team

● Audit checks and invoices for compliance to internal disbursement approval

● Process checks for mailing

● Filing of processed disbursement request and retrieval of information for client audits

● Moving service audits

● Provide support to AP Check team

● Process HEM register and RAS Disbursement List

● Daily reporting to equity database

Analyst GPS/Domestic Vendor Temp

● Audit and pay vendor payments

● Monitor Web Tool to determine invoices in queue from Genpact

● Input invoices into Oracle on a daily basis.

● Audit third party invoices/spreadsheets for compliance to client allowable benefits

● Pay invoices via wire, ACH or check in domestic and foreign currency

● Provide payment research and offer resolution for problem items in a timely and efficient fashion

● Maintain a good working relationship with suppliers, RCO’s, Genpact and consultants to ensure external and internal customer satisfaction

Union Savings Bank, Danbury CT 1994 – 2008

Customer Service Representative

● Demonstrated strong customer service skills

● Responsible for complete handling of customer’s transactions

● Handles vault, safe-deposit, ATM and night-drop activities

● Accepted and processed customer deposits and loan payments

● Managed numerous personal and business accounts on a day-to-day basis

● Maintained and balanced a cash drawer daily

Electronic Banking Processor

● Located and resolved ATM balancing differences, process adjustments.

● Processed balancing/replenishment, additions, deletions, hot carding and limit increases.

● Processed ATM disputes and discrepancies.

● Processed balancing/replenishment of remote ATM’s Client Service Representative/Call Center Supervisor

● Managed research requests for weekly and monthly activity reports to account for departmental workload

● Researched legal documents and correspondence to certify inquiries were promptly fulfilled

● Demonstrated strong customer service skills, which lead to an opportunity to become supervisor

● Inform customers of bank products, refer public to designated personnel, provide account status data, and handle busy phone

Teller

● Processed customer service deposits

● Maintained and balanced cash drawer

● Processed monetary transactions

● Provided excellent customer service

References:

Elizabeth Resto Prior Supervisor at Cartus #845-***-**** Email: ********@*****.*** Brett Stunkel PriorSupervisor at Cartus #203-***-**** Email: ********@*****.*** Anna Charris Friend and coworker at Cartus #203-***-**** Email: *******@*****.*** Evelyn Bischofsberger Prior Supervisor at Cartus #845-***-**** Email: ******.*@*****.*** Robin Birrittella Prior Manager at Cartus #203-***-**** Email: *****.***********@******.*** Annie Greco #860-***-****

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