Customer Service Representative
Resume:
Kelly Taylor
Summary
***** ****** ******* ****, ******* TX 77429
Cell: 832-***-**** - **********@***.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to Company Services. Proven ability to establish rapport with client and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Extensive experience and understanding of how to expedite the flow of business across department lines. Strong administrative, detail oriented, and excellent customer service and communication.
Experience Inside Sales
August 2018 to December 2019
VersaFlex Inc.
Skills
• New Customer set ups
• Monthly sales Forecast report
• Technical Support
• Daily log for sales calls
• Submit orders via phone, fax, or e-mail
• Maintained and manage all inside sales
customer support
• Qualified and managed incoming leads
• Maintain all insides sales pricing per each
customer
• Handle Collection issues
• Contacted existing customers, pending
disconnects, and future customers
• Prepared weekly reports, analyzed all
customer concerns, problems and
resolutions
• Exceeded all Quarterly Goals
• Effectively managed a high volume of
inbound and outbound customer calls
• Assisted with all task in the warehouse
Experience
Customer Service Manager
August 2009 to March 2018
Picco Coatings Inc. Waller, TX
Skills
Process orders via phone, fax, or e-mail daily
Maintained and managed all customers’ accounts
on a daily basis for accurate items and pricing
Communicated all orders with production and
factory
Monitor all cost and sell prices for items sold
Maintained all inventory
Managed and logged Commissions for Salesman
Performed all shipments of products daily
(Freight carriers and/or local couriers)
Processed all invoices daily
Received and apply all moneys (Wire Transfers,
credit cards, checks and cash)
Handled all Accounts Receivables and
collection issues
Processed Weekly Payroll
Creative problem Solving
Very detailed oriented and organized
Assisted Warehouse with all task, including
shipping, packaging, scheduling, receiving.
Experience
Customer Service/Accounts Receivable
May 2008 - August 2009
The NP Group LLC = Houston TX
Skills
Process orders Via phone, fax or e-mail and process to make sure shipping arrangements are completed Managed customer service issues and completed in a timely manner Handled all invoicing to customers
Receive all payments (Wire Transfers, Credit card transactions, checks and cash) and apply to appropriate customer accounts
Bank Deposits
Manage Credit/Debit memos
Research all over payments and duplicate payment
Detailed oriented and organized
Experience
Accountant II
April 1998 to May 2008 Velocity
Express Houston, Tx
Skills
Perform research in dual A/R systems
Executed special projects to resolve old issues for Collections and Billing department Enter and maintain data from daily Lockbox deposit Process credit/debit memos
Research and apply all money to appropriate customers’ accounts Accept assigned special projects from Director of Cash Applications and VP of Finance for resolution of A/R issues
Prepare and maintain reports and other documentation to insure company and customer requirements are achieved in a timely manner
Experience
Sales Manager
February 1986 to April 1998
Randall's Supermarket Houston, TX
Skills
Manage all sales in register
Prepare schedule for all associates within the Bakery Order all supplies for Bakery use
Cake Decorator (Prepare all special cake orders as well as cakes to be made for everyday sales) Baker (Prepare all baked items for next day business) Accept assigned special projects form Director and District managers on a daily basis Summary
MS Outlook
MS Word
MS Excel
Mass software
QuickBooks
Peoplesoft
Datatrac
Accounts Receivable and account management
Excellent customer service
Excellent supervisory and Problem Solving Skills
Typing 50 wpm
10 key by touch
• Peachtree Account
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