Customer Service Sales Manager

Summary

Innovative creative sales expert with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized to improve organizational effectiveness and efficiency by adopting innovative design strategies. Exceptional leadership that aligns identified needs with project scope, while mitigating risk and achieving goals. Education

BA in Corporate Communication

Baruch College, New York, NY

02/2013

Skills

Relationship Management, Project Management, Business Development, Sales Management, Design Strategy, User Experience Optimization, Bilingual, Leadership, Computer Skills, Customer Service Experience

Buy Supply

Sales Director, Staten Island, NY

06/2022 - Present

Worked with global account manager and regional general manager to develop effective pricing strategy Created, communicated, and executed vision for my sales team, establishing direction and providing context for sales activities

Provided excellent customer service when emailing and communicating over the phone Summit Appliance

Sales Manager, Bronx, NY

04/2014 - 05/2022

Maintained consistently in the top 15% of sales associates in the company, among the full-time employees Met company goals to maintain 7% service plan rate on all products Maintain the margin percentage above the company average higher consistently and received a 90% and above on customer satisfaction surveys

Researched and stayed current on all appliance products and technology information Made Customer appliance recommendations based on their individual needs Trained coached and developed junior sales associates to improve their performance, establish goals and achieve objectives that tie into the budgetary responsibilities Promotions Marketing

Business Development Specialist, New York, NY

04/2009 - 04/2014

Made sales presentations to customers at fairs, shows, business, and residencies Prepared and executed all marketing plans to provide direction and specific plans of action Followed up on all prospective leads, by email, phone, and text. Also stayed in touch Assisted in the development, coaching, and maintaining performance standards for inventory specialists William Novolt

Brooklyn, NY 11217 / *************@*****.*** / 347-***-****

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