Concession Stand Back Office

RESUME

Name: Anil Wilson Address:

Date of Birth: Oct 13, 1972 Flat No 92, First Floor,

Sunrise Apartment

Category B, Pocket – 6, Phase - I

Nasirpur Dwarka, Near Sabji Mandi

Sex & Marital Status: Male & Married New Delhi - 110045

Mobile: 704-***-****

Email: **************@*****.***

Total Experience: 9 years in Management and Operations.

Expertise: Management and Operational Implementation for leading industries who involve in Loyalty, Sales/Marketing, Hospitality and Communication. Specialist in Inventory, Sales, F&B and Redemption.

Educational & Professional Qualification:

Diploma in Computer from Advance Tech Institute, New Delhi.

Graduation from Mumbai Hindi University

Current Employer:

TLC Relationship Management: Since 6 year

Profile: Admin

Current Assignment:

( Responsible for processing membership applications

( Monthly Transactions Processing

( Redemptions Processing.

Previous Employment :-

[A] Infovision Group Loyalty Services Profile: Infovision Group had the privilege of managing and enhancing this very popular program at Oberoi Hotel since 1994. The TOP & Connections is a program designed for Hotel. Program recognizes and rewards regular patrons of The Oberoi Hotel. A member earns points on each rupee spent on Stay Voucher & Dinning Voucher, and purchase from the concession stand.

The program Stay Voucher the best of soft (ego) and hard (eco) benefits. The hard benefits include points that can be redeemed for a range of redemption options that include Stay Voucher & Dinning Voucher. Apart from this soft rewards include invites to premiers and special shows and contests. This program is currently undergoing a transition to a new improved version.

Designation: Executive Operations

Period: 1th May 2000 – August 2008

KRA’s: Operational Activity.

Role:

Responsible for processing membership applications.

Daily Transactions Processing

Redemptions Processing.

[B] Intec Software Services Pvt. Ltd.

Profile: INTEC is a group of companies incorporated in 1991, which involve in IT Services,

Transcription Processing and Consultants with expertise in Loyalty Program

Management. Its clientele includes major names in the Hospitality, Computer

Manufacturing and Communication industries like ‘ModiLuft, Lufthansa and Motorola,

The Oberoi Plus, ‘Holiday INN, ‘Bass Hotel & Resorts, ‘Compaq (India) Ltd, ’Sprint (I) Ltd’.

Designation: Executive Operations

Period: May 1992 – January 1999

KRA’s

Responsible for processing membership applications for The Oberoi Plus

Statement Generation on the mileage point gained by the members

Sending the temporary & permanent cards to members and keeping the track of return mails

Monitoring timely processing of customer related operational activities.

Processing the updations required by member’s

Sending letter to members for rejected cases.

Preparation of Daily MIS

Subsequently updating the master database file

Taking Backup

[C] Global One: Global One is a calling card company introduce by Sprint International India Ltd. Having More than 2 lacs members. Project involves handling back-office operations for Sprint Ltd run by France Telecom. Deutsche Telekom & Sprint Int.

Role: As a Executive (Operation) A customizes application, which depended upon the transactional

Data of Calling card system of Sprint (I) Ltd. Run by France Telecom. Deutsche

Telekom & Sprint Int. Its provide the information regarding customer query of their

Calls made by the card system and also receive and update the billing amount

This comes as cheque, cash or thru the EDC of various banks Credit card

KRA’

Development database for maintenance of a daily record of transactions.

Monitoring timely processing of customer related operational activities.

Sending batches to Global One USA (Reston) to activate membership for application.

Responding to queries raised by member’s or Global One Staff.

Preparation of monthly & daily MIS

Generation of monthly billing & transactions on the customers.

Billing members directly on their credit cards for their usage.

Cancellation of membership I required by the member or suspected fraud on the same.

I hereby declare that the information given above is complete and true to the best of my knowledge and belief.

(Anil Wilson)

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