PROFESSIONAL SUMMARY

Results-focused medical assistant, healthcare specialist, and Customer Service professional with a unique skillset. Dedicated and energetic medical assistant Leader with experience in fast-paced hospital environment. A top performer skilled in customer service and office administration. Able to perform patient care responsibilities considering need specific to the standard care for patient’s age.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

MANHATTAN SCHOOL OF COMPUTER AND TECHNOLOGY, BROOKLYN, MAR 2022 TO APRIL 2022 WORK STUDY OFFICE ASSISTANT

• Perform office administrative duties such as filing, photocopying, etc

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Received and review a high volume of internal and external communications, including email and mail.

• Check employee/visitor temperatures using non-contact infrared thermometers.

• Answered 250+ inbound calls per week, handling customer inquiries and resolving issues. AG URGENT CARE, BROOKLYN, NY, MARCH 2022 TO JUL 2022 ADMINISTRATIVE / CLINICAL ASSISTANT

• Assisted nurses and physicians with various forms of patient treatment and care.

• Prepared patients for exams, took medical histories, and vital signs and assisted during exams for approximately 30 patients a day.

• Collected lab specimens and performed basic tests.

• Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients

• Scheduled patient appointments including new, follow-up, re-schedules and cancellations. Commanded by managers for friendliness and accuracy.

• Efficiently dealt with incoming requests to ensure that issues were resolved both promptly and thorough. PREFERRED HOME CARE, BROOKLYN, NY, JUN 2021 TO MAR 2022 HEALTHCARE SPECIALIST

• Reviewed and evaluated the condition of patients by observing physical and mental conditions that potentially required medical attention, such as bruises and open wounds, daily.

• Displayed a strong ability to remain calm in challenging situations both administration and people-focused particularly when dealing with patients facing issues such as dementia and Alzheimer’s.

• Logged and maintained accurate records of all services provided daily including handing of confidential information such as PII.

PEOPLE CARE, NEW YORK NY, FEB 2020 TO JAN 2021

HEALTHCARE SPECIALIST

• Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports

• patients by providing housekeeping and laundry services.

• Provide high-quality patient care as an in-demand per-diem home health aide within rehabilitation, home-healthcare

• and nursing-home settings.

• Ability to remain calm when dealing with emotional, difficult or distressed people; cared for individuals with dementia,

• Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents. EDUCATION AND CREDENTIALS

ROKYA ABIODUN m: 929-***-****

adtrgf@r.postjobfree.com

• Detail-Orientated

• Team Leadership

• Customer Service

• Time-Management

• Patient Assessment

• Critical Thinking

• Empathy

• Phone Skills

• Problem Solving

ASSOCIATE DEGREE IN POLITICAL SCIENCE, 2018

Camden Community College, New Jersey, NJ

CERTIFICATION

• Medical Assistant Certificate, New York City, NY, 2022 Manhattan School of Computer Science and Technology, Brooklyn, NY ADDITIONAL INFORMATION

Languages: English, French and Yoruba

Technical Proficiencies: Insurance Billing, Equipment Sterilization, Phlebotomy, Taking Vital Signs, Patient Assessment

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