Customer Service Project Manager
Resume:
David Demerle
**** ******** **., **** *******, OH 45069
Email: *.*******@****.***
Mobile Phone: 513-***-****
Highest Federal Civilian Position Held: GS-1101-12
EXPERIENCE:
General Services Administration
05/2016 to Present
101 Barr St.
Lexington, KY 40507
Average hours per week: 40
Project Manager
Pay Plan: GS, Series: 1101, Grade: 12
Supervisor: Richard Hillgoss
Phone: 615-***-****; contact: Yes
Duties, Accomplishments and Related Skills:
Project Manager for the General Services Administration (GSA). Develop and execute plans for the renovation and maintenance of all federal buildings in the eastern region of Kentucky. Supervise a portfolio of more than 30 projects and programs annually.
PROGRAM LEADERSHIP AND STRATEGY DEVELOPMENT: Conduct cost engineering analyses to determine industry best practices in pursuit of project objectives. Develop scopes and estimates for all construction and renovation projects in federally owned or operated buildings in eastern Kentucky. Create Statements of Work (SOWs) and author Requests for Proposals (RFPs). Direct all aspects of construction projects to ensure delivery of all objectives on time and within budget. Create project schedules, performance metrics, and milestones to ensure quality and timeliness of work. Coordinate the purchase delivery and installation of specialty items specified within the construction documents, such as lighting, graphics, furniture, and electronics signage.
RESOURCE AND PERSONNEL MANAGEMENT: Develop and present life cycle management plans to client agencies to ensure fulfillment of long-term objectives. Coordinate with stakeholders to ensure life cycle management plans are fully funded. Organize work schedules to coordinate the installation of security infrastructure; Information Technology (IT) systems; heating, ventilation, and air-conditioning (HVAC) equipment; and plumbing with daily operations inside federal buildings. Ensure continuous progress toward project goals without interruption to critical judicial or law enforcement operations. Provide mentorship to technical staff and advise on best practices within specific departments.
TECHNICAL EXPERTISE AND POLICY COMPLIANCE: Assess unique challenges and environmental considerations stemming from early 20th-century building designs, including the safe removal and disposal asbestos-based components. Ensure construction and renovation operations comply with GSA building standards, U.S. Marshals Service (USMS) construction guidelines, Environmental Protection Agency (EPA) regulations, and Occupational Safety and Health Administration (OSHA) requirements. Review all construction documents, contracts, payment applications, and change orders.
CUSTOMER SERVICE: Engage with a diverse portfolio of clients across eastern Kentucky to gather and assess project specifications, dimensions, and objectives. Develop feedback and estimates and present analyses to clients for key decisions. Author reports and presentations to clearly show client agencies specific items of progress, outline challenges, and describe plans for continued operations.
COMMUNICATION AND INTERAGENCY COLLABORATION: Collaborate with construction contractors, architects and designers, and vendors to plan, execute, and finalize construction projects on behalf of multiple federal agencies. Lead milestone reviews with senior leaders from all contract, vendor, and customer agencies to maintain communication between participants and coordinate operations to ensure consistent alignment with federal requirements and project objectives. Write daily progress reports, memorandums, and policy letters directing internal staff operations.
ACCOMPLISHMENTS:
*Assumed responsibility for 16 projects amounting to $817K upon entering the position with GSA. Analyzed original estimates and identified multiple cost engineering strategies to reduce expenses and improve efficiency in project completion. Saved more than $58K across all projects.
Hicaps, Inc.
01/2015 to 10/2016
600 N Regional Rd.
Greensboro, NC 27409
Average hours per week: 40
Project Transaction Manager
Pay Plan: N/A
Supervisor: Chris Roth
Phone: 336-***-****; contact: Yes
Duties, Accomplishments and Related Skills:
Project Manager / CMA contracted to GSA for a federal government construction contractor. Led planning and operations of the Capital Security Project to improve physical security of the Lexington, KY, federal courthouse. Supervised a program budget of $7.2M and directed operations encompassing 12 subcontractors, 3 tenant organizations, and 45 construction personnel.
PROGRAM LEADERSHIP AND STRATEGY DEVELOPMENT: Directed daily operations and long-term planning to complete all aspects of large-scale federal construction projects, including the Lexington, KY, federal courthouse, remodel reconstruction, and addition. Reviewed contracts for modifications impacting scope, schedule, or budgets. Assisted in the development of contracts and RFPs. Wrote SOWs and independent government estimates for contract modifications and change orders.
TECHNICAL EXPERTISE: Ensured compliance with USMS, EPA, and OSHA requirements for the safety and security of courthouse personnel. Worked directly with GSA P100 building standards and guidelines and USMS PUB64.
CUSTOMER SERVICE: Analyzed customer requests and provided detailed feedback outlining scope and dimensions of work to fulfill all project objectives. Maintained communication plans to coordinate repositioning of key resources in support of customer agency operations during construction.
COMMUNICATION AND INTERAGENCY COLLABORATION: Maintained constant communication with contractors to address changes to project dimensions and give feedback on contract work based on project metrics. Coordinated with local businesses and interagency stakeholders to negotiate construction plans and schedules to mitigate the impacts of noise and debris caused by construction operations. Held daily meetings with project stakeholders to provide updates and receive new guidance.
ACCOMPLISHMENTS:
*Completed a $7.2M project to improve and expand the Lexington, KY, federal courthouse under budget and on schedule.
*Demonstrated industry best practices to a general contractor, improving efficiency of construction operations while bring the project in within budget and on schedule.
*During the reconstruction and addition on the Lexington, KY, federal courthouse, coordinated the relocation of more than 30 personnel to enable key construction processes. Accounted for the movement of IT infrastructure, furniture, and sensitive materials. Coordinated with the U.S. court, IT department, security contractor, and multiple other assigned contract professionals so that the staff could experience a seamless transition into their new temporary workspace. Created a plan that successfully moved all staff without impact to local Department of Justice operations.
*During the placement of footers in in the rear parking lot space of the existing construction after drilling 22 feet to find substantial rock for footer bearing, discovered a natural underground spring. Analyzed requirements to allow the continuation of concrete placement while allowing the stream’s continued flow without contamination of water. Developed new plans to meet all environmental requirements, ensuring the integrity of natural resources and the project.
Tradewinds Marina
05/2014 to 12/2014
605 Green Blvd.
Aurora, IN 47001
Average hours per week: 40
Maintenance Supervisor
Pay Plan:
Supervisor: Bill Gindele
Phone: 812-***-****; contact: Yes
Duties, Accomplishments and Related Skills:
Maintenance and project supervisor for a privately owned and managed marina supporting local businesses and citizens in recreational boating, fishing, and tourism operations. Directed the planning and execution of dock maintenance encompassing budgets of more than $150,000.00 and providing customer service to more than 35 small marine craft.
PROGRAM LEADERSHIP AND STRATEGY DEVELOPMENT: Led the planning and execution of reconstruction projects supporting floating dock gangways, docks, and slips. Advanced designs to incorporate modular components, improving serviceability of marine infrastructure. Created performance metrics, schedules, and milestones to ensure completion of all projects according to customer agency objectives.
RESOURCE AND PERSONNEL MANAGEMENT: Managed schedules of and evaluated three personnel.
TECHNICAL EXPERTISE AND POLICY COMPLIANCE: Managed environmental considerations, including trash and debris removal from waterways. Planned and developed mitigation techniques for dredging operations in local marinas. Ensured all construction operations complied with state and federal EPA guidelines.
CUSTOMER SERVICE: Advised client agency senior leadership on methods to extend product longevity.
COMMUNICATION AND INTERAGENCY COLLABORATION: Coordinated deliveries and construction operations between contractors, vendors, and customers to efficiently complete projects without interruption of client agency operations. Coordinated with vessel owners, industrial partners, and local waterway users to mitigate impacts to boat access during dock reconstruction.
ACCOMPLISHMENTS:
*Innovated a method of construction that allowed the segmented sections of the dock to be individually removed from their respective places in the system. The new system improved maintenance actions through modular assembly.
*Implemented new reconstruction approaches to streamline processes and reduce labor hours while completing the project ahead of schedule. Reduced overall cost of reconstruction effort by 10% while completing the reconstruction project ahead of owner’s forecasted projection.
Global Resources, LLC
05/2014 to 12/2014
707 Skokie Blvd.
Northbrook, IL 60062
Average hours per week: 40
Senior Business Analyst
Pay Plan: N/A
Supervisor: Thomas Camarda
Phone: 847-***-****; contact: Yes
Duties, Accomplishments and Related Skills:
Senior Business Analyst for a construction business consulting firm providing analysis and advice to contractors serving the federal government.
RESOURCE AND PERSONNEL MANAGEMENT: Spearheaded cost accounting and construction business improvement initiatives. Reviewed company records, including financials, to develop recommendations for improved business and construction operations to increase profitability and reduce project costs.
EDUCATION:
Kaplan University
Major: Business Administration
Davenport, IA
Minor:
Degree/Level Attained: Bachelor’s Degree
GPA: 3.9
Completion Date: 11/2012
Semester or Quarter Credits Earned:
HONORS—Summa Cum Laude, President’s List, Dean’s List
Cincinnati State Technical and Community College
Major: Architectural Engineering and Construction Management
Cincinnati, OH
Minor:
Degree/Level Attained: Associate’s Degree
GPA:
Completion Date: 05/1996
Semester or Quarter Credits Earned:
OTHER:
Job Related Training:
PROFESSIONAL LICENSES AND CERTIFICATIONS:
*FAC Program and Project Manager Level 2, 2018
*Contracting Officer’s Representative Level 2, 2017
*Construction Quality Management Certification, 2015
References:
Name
Employer
Title
Phone
Ismael Santana
General Service Administration
Project Manager
******.*******@***.***
Tyrekca Miller
General Service Administration
Retail Specialist
*******.******@***.***
Marissa Williams
General Service Administration
Lease Contracting Officer
*******.********@***.***
Patrick McCann
Capital One Bank
*******.******@**************.***
Timothy Hood
HD Construction LLC
Co-Owner
*****@**-************.***
Additional Information:
PROFESSIONAL SUMMARY:
More than five years of experience as a project and program manager for large, complex federal properties and buildings, with a superlative record of innovation in cost management and solving environmental challenges in inland and coastal locations. Consistently leverage meticulous analytical skills with strong insight of business practices to boost efficiency, cut costs, and expedite construction actions in support of agency and client objectives. Strong leadership skills in the planning and management of staff and resources to maintain continuity throughout projects. A dynamic innovator with a history of success in developing new construction methods and implementing advanced materials to improve overall quality, provide greater functionality to customers, and extend longevity of projects with improved life cycle management. Highly regarded as a communicator and interagency coordinator, with an extensive background in contract development, negotiation, analysis, and oversight. A thoughtful, driven leader with the technical and business skills to propel success in any organization.
PROFESSIONAL HIGHLIGHTS:
*Completed a $7.1M project to improve and expand the Lexington, KY, federal courthouse under budget and on schedule.
*Demonstrated industry best practices over 16 projects amounting to $817K to a general contractor, improving efficiency of construction operations and saving $58K.
*During the reconstruction and addition on the Lexington, KY, federal courthouse, coordinated the relocation of more than 30 personnel to enable key construction processes. Accounted for the movement of Information Technology (IT) infrastructure, furniture, and sensitive materials. Coordinated with the U.S. court, IT department, security contractor, and multiple other assigned contract professionals so that the staff could experience a seamless transition into their new temporary workspace. Created a plan that successfully moved all staff without impact to local Department of Justice operations.
*During the placement of footers in the rear parking lot space of the existing construction after drilling 22 feet to find substantial rock for footer bearings, discovered a natural underground spring. Analyzed requirements to allow the continuation of concrete placement while allowing the stream’s continued flow without contamination of water. Developed new plans to meet all environmental requirements, ensuring the integrity of natural resources and the project.
*Innovated a method of construction that allowed the units to be individually removed from their respective places in the system. The new system improved maintenance actions through modular assembly.
*Implemented new reconstruction approaches to streamline processes and reduce labor hours while completing the project ahead of schedule. Reduced overall cost of reconstruction effort by 10% while completing the reconstruction project ahead of owner’s forecasted projection.
AWARDS:
*Graduated Summa Cum Laude, GPA: 3.9
*Awarded President’s and Dean’s List multiple semesters
*Member, Alpha Beta Kappa National Honor Society
MILITARY EXPERIENCE:
U.S. Navy, 1984 to 1988
Honorable Discharge, 70% Disabled
SPECIFIC QUALIFICATIONS:
AutoCAD, ArchiCAD, Solid Builder, Drafting, Residential Design, Commercial Architectural Drafting
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