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Call Center Production Scheduler

Location:
Port Wentworth, GA
Salary:
Negotiable
Posted:
November 29, 2022

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Resume:

M LISA AVILA

*** ******** ***, ********, ** ***** · 912-***-****

adtrg7@r.postjobfree.com

If you are looking for an experienced HR business professional with a track record of success in building collaborative relationships and influencing others and who stands behind high performance, quality, productivity, and standards then let’s discuss further my qualifications for this position. EXPERIENCE

DECEMBER 30, 2016 – OCTOBER 18, 2022

HR – BENEFITS MANAGER, CITI TRENDS, INC.

Ensured prompt and accurate compliance of employee benefits: medical, dental, vision, FSA accounts, STD, LTD, life insurance, commuter benefits, and COBRA. Identified inconsistencies in benefit deductions compared to vendors’ invoicing to ensure accurate monthly reconciliations. Assured compliance with provisions of ERISA and the ACA. Managed and administered the company’s annual Open Enrollment in August. Managed the 401K audit reporting for new and terminated employees. Prepared and reconciled employees’ 1095-C documents for distribution and filing to IRS. Supervised two full-time employees, recruited temporary workers for corporate hiring. HR Business Partner for one of the store’s District to counsel and assist the District Manager on write-ups and termination decision making. NOVEMBER 17, 2013 – OCTOBER 29, 2016 - PROMOTED

HR COMPLIANCE ADMINISTRATION, CITI TRENDS, INC.

Responsible for the overall compliance activities of 568+ retail stores in 32 states across the U.S. Conducted periodic internal audits to ensure that compliance procedures are met. Created written policies and procedures for absent management, and ensured the various states paid sick leave requirements were configured accurately in our HRIS system – Workday, as well as, related pregnancy accommodations restrictions were adhered to as by state guidelines. DECEMBER 5, 2010 – NOVEMBER 16, 2013 - PROMOTED

HR GENERALIST I, CITI TRENDS, INC.

Responsible for various HR activities: company compliance for new hire forms and onboarding process. Managed custodian recordkeeping for related EEOC complains and subpoenas. Managed 401K hardship loans and performed other related 401K activities. Supervised two full- time employees and four temporary employees. Prepared job descriptions. Organized and overseed the company’s annual Lay-a-way Call Center project supervising 14 temporary workers. Responsible for recruitment of Corporate temporary employees for various departmental staffing.

Managed the Leave of Absence Program for the entire company. Reviewed leave requests based on relevant medical information, military orders, or other criteria to ensure compliance with applicable laws, policies, and procedures. Prepared leave notices including claim filing, and ensured that leave tracking and pay for employees on leave were accurate and correct. Analyzed FMLA claims to determine eligibility and certification in compliance with state and federal regulations. Determined job accommodations under the ADA, ADAAA, and ensured maintenance of confidential information in compliance with HIPAA regulations. 2

MARCH 1999 – NOVEMBER 2008

HR PAYROLL SPECIALIST / PRODUCTION SCHEDULER, JCB MANUFACTURING CO. Processed payroll for 800+ employees using ADP software. Performed payroll analysis for reconciliation reporting and accuracy of paychecks. Created monthly turnover reports of terminated employees in the organization for management to better assess the efficiency of their operations through looking at a range of these ratios. Performed orientation for new hires for the company departmental staff.

Production Scheduler job - Planned and scheduled workflow for each manufacturing production line utilizing lead times according to previously established manufacturing sequences all done in accordance with the sales forecast to meet customer demands. EDUCATION

JUNE 1998

ASSOCIATE OF ARTS, SAINT LEO COLLEGE

Graduated with Honors

MAY 1999

BACHELOR OF ARTS, SAINT LEO COLLEGE

Graduated Cum Laude

SKILLS

• Decision Making - Ensures benefit programs

meet employees’ needs, comply with legal

requirements, and are cost effective.

• Communication – Develop benefits

communications and council employees on

benefits related issues.

• Leadership – Manage and coach

subordinates to ensure productivity and job

performance are achieved.

• Writing – Ability to express ideas related to

benefit matters to employees with clarity

and ease.

SPECIALITIES

Knowledge in the following software programs: Workday, Virtual Edge, ADP-RM, ADP Report-Smith and office, SAP.

Business acumen skills are: DOL, ERISA, HIPPA, FMLA and ADA/ADAAA requirements.



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