Executive Assistant/ Data Entry Operator/ Claims Adjuster
Resume:
EXPERTISE
• Customer Service
• Case Management
• Claims Handling
• Risk Assessment and Mitigation
• Damage Assessment
• Claims Reports and
Documentation
• Policy Interpretation
• Legal Terminology
• Data Entry and Analysis
• Payroll Administration
• Accounts Payable and Receivable
• Bank Reconciliation
• Financial Reporting
• Office Administration
• Administrative Support
• Business Support/Planning
• Data Management
• Precise Record Keeping
• Up-Selling and Cross-Selling
• Product Knowledge
• Relationship Management
• Regulatory Compliance
• Correspondence Management
• Conflict Resolution
Performance-driven professional offering extensive experience in performing various word processing, administrative and clerical duties. Capable of performing claim research, preparing reports, investigating questionable claims, and settling assigned casualty claims cases according to company guidelines. Adept at executing administrative tasks and providing administrative support, conducting staff training, delegating work duties, maintaining efficient office operations, and handling various clerical duties as per state and federal guidleines. In-depth knowledge of payroll principles and regulations, basic employment laws, payroll taxes/audits, and benefits administration. Competent at handling and documenting financial transactions, bookkeeping, processing of accounts payable and receivable; as well managing invoices.
PROFILE SUMMARY
WORK EXPERIENCE
PASSPORTS & ELECTIONS - LAND RECORDS RECORDER
SOCIAL SERVICES - KEYBOARDING CLERK I
FRAUD & LEGAL RECOUPMENTS -KEYBOARDING CLERK I /
RECEPTIONIST
ADULT MEDICAID AGED BLIND DISABLED- KEYBOARDING CLERK I Union County Elizabeth, NJ 2015-PRESENT
• Review assigned reports, applications, and relative documents for corrections and completeness. Escalate issues to a supervisor for resolution as needed.
• Receive, review, verify, convert and file confidential data, contracts, specifications, documents and reports into case records, manuscripts, legal documents, using secure platforms.
• Precise Management of FTI / PII in compliance with federal and state statutes.
• Type, edit, and process correspondence and documents from notes or dictating machines according to prescribed formats, computers or typewriters.
• Communicate effectively and concisely with clients, employees, and other individuals interpersonally, via email and telephone to address complaints and troubleshoot..
• Maintain client correspondence in accordance with federal and state statutes, while ensuring timely completion of assigned tasks.
• Coordinate team training, assess training needs, Job Assignment delegation, Front Desk reception, Workflow Management, Mail Machine Processing, Application Registration, Mail logging,Bookkeeping, Data Entry Operations. PHONE OPERATOR/INSURANCE CLERK/INBOUND CALL CENTER REPRESENTATIVE
Logisticare Edison, NJ JANUARY 2015-APRIL 2015
• Prepared insurance claim forms and contacted various hospitals and medical offices to collect patient demographics and billing information.
• Managed and updated Medicaid account information. Handled a high volume of calls, and assisted patients with billing concerns and insurance questions.
• Coordinated Non-Emergency medical transportation for Medicaid recipients and canceled transportation reservations.
• Captured potential customers by answering product and service questions while providing information about products and services.
• Monitored and recorded payments received/payable, collected delinquent accounts by establishing payment arrangements with patients. DESIREE JONES
CONTACT
1226 Cameron Ave Plainfield,
N.J. 07060
***********@*****.***
EDUCATION
DEGREE
Union County College Cranford, NJ
2010
HIGH SCHOOL DIPLOMA
Plainfield High School Plainfield,
NJ
2007
TECHNICAL SKILLS
• QuickBooks
• Macintosh & Microsoft
Operating systems
• Microsoft Office Suite
• LexisNexis
• Genesis
• CLEAR
• FAMIS
• iAcquire
• GAAS
• SOLQ
• DOVE
• SVES
• MES
• Switchboard
WORK EXPERIENCE
AMAZON/E-BAY EMAIL CLERK PRODUCT COPYWRITER
Costume Supercenter Edison, NJ SEPTEMBER 2014-NOVEMBER 2014
• Handled the company email correspondence within eBay and Amazon’s domestic and international accounts.
• Expedited and replaced orders, managed refund processing and maintained accurate documentation of customer encounters and account changes.
• Processed orders and provided customers with information on the specifics of desired items, including availability status and delivery timeline.
• Created item descriptions for marketing & publishing.
• Maintained daily inventory of items and ensured that low stock products were handled according to company protocol.
ACCOUNTS PAYABLE CLERK
STS Tire Company Bridgewater, NJ JANUARY 2014-JULY 2014
• Compiled invoices into batches to be completed for payment, verified payment information, and calculated extensions and totals on invoices.
• Answered all vendor inquiries, analyzed vendor accounts, and updated and maintained the vendor databases.
• Contacted storefronts to code and verify the accuracy of incoming invoices and execute payments through the accounts payable system.
• Tracked, verified, and posted transactions to journals, ledgers, and other records .
• Prepared financial and operating reports.
ADMINISTRATIVE ASSISTANT
Glitz is Bliss Plainfield, NJ SEPTEMBER 2011-JANUARY 2014
• Processed return/exchange orders for various locations according to company policies.
• Tracked, verified, and filed records on shipments, prepared items, and determined the method of shipment according to quarterly budget.
• Monitored and maintained inventory levels, processed purchasing orders.. INBOUND CALL CENTER REPRESENTATIVE
Costume Supercenter Edison, NJ SEPTEMBER 2013-NOVEMBER 2013
• Handled high call volume of inbound calls, provided prompt responses to customer Inquiries via website chat platform. Updated and maintained accurate records of customer interactions and transactions.
• Resolved customer complaints by gathering data, analyzing needs, evaluating possible resolutions and efficiently implementing the best solutions. FOOD SERVICE DIRECTOR ASSISTANT
Care One at The Highlands Edison, NJ JUNE 2009-SEPTEMBER 2009
• Maintained accurate and confidential updated records of resident admissions, discharges, and room changes.
• Prepared meals as assigned by Food Service Director according to planned menus, established schedules, resident requests, and physicians orders.
• Performed nutritional assessments of individuals alongside Nutrionists.
• Created individualized meal preparation instruction tickets for the kitchen staff as per the Speech Therapists directives.
SALES REPRESENTATIVE/CASHIER
Home Depot Watchung, NJ JULY 2007-JUNE 2008
• Processed transactions accurately and completed all point of sale opening and closing procedures.
• Provided sales and customer service support by welcoming customers and offering assistance with product selection.
• Maintained stocked products on shelves and in the backroom.
• Overnight Inventory
• Outstanding written and oral
communication skills allowing for
more productive conversations
with clients, colleagues, and
stakeholders.
• Strong work ethic with the
capability to prioritize multiple
tasks, execute timely follow up,
maintain attention to detail and
execute deliverables.
• Able to process high volumes of
data accurately with hands-on
knowledge of spreadsheets and
databases.
• Sound knowledge of multiple claim
process guidelines with the ability
to analyze medical records and
legal documentation.
• Excellent customer service attitude
and ability to handle all
interactions with diplomacy while
delivering a consistent and
CORE SKILLS &
COMPETENCES
Contact this candidate