EXPERTISE

• Customer Service

• Case Management

• Claims Handling

• Risk Assessment and Mitigation

• Damage Assessment

• Claims Reports and

Documentation

• Policy Interpretation

• Legal Terminology

• Data Entry and Analysis

• Payroll Administration

• Accounts Payable and Receivable

• Bank Reconciliation

• Financial Reporting

• Office Administration

• Administrative Support

• Business Support/Planning

• Data Management

• Precise Record Keeping

• Up-Selling and Cross-Selling

• Product Knowledge

• Relationship Management

• Regulatory Compliance

• Correspondence Management

• Conflict Resolution

Performance-driven professional offering extensive experience in performing various word processing, administrative and clerical duties. Capable of performing claim research, preparing reports, investigating questionable claims, and settling assigned casualty claims cases according to company guidelines. Adept at executing administrative tasks and providing administrative support, conducting staff training, delegating work duties, maintaining efficient office operations, and handling various clerical duties as per state and federal guidleines. In-depth knowledge of payroll principles and regulations, basic employment laws, payroll taxes/audits, and benefits administration. Competent at handling and documenting financial transactions, bookkeeping, processing of accounts payable and receivable; as well managing invoices.

PROFILE SUMMARY

WORK EXPERIENCE

PASSPORTS & ELECTIONS - LAND RECORDS RECORDER

SOCIAL SERVICES - KEYBOARDING CLERK I

FRAUD & LEGAL RECOUPMENTS -KEYBOARDING CLERK I /

RECEPTIONIST

ADULT MEDICAID AGED BLIND DISABLED- KEYBOARDING CLERK I Union County Elizabeth, NJ 2015-PRESENT

• Review assigned reports, applications, and relative documents for corrections and completeness. Escalate issues to a supervisor for resolution as needed.

• Receive, review, verify, convert and file confidential data, contracts, specifications, documents and reports into case records, manuscripts, legal documents, using secure platforms.

• Precise Management of FTI / PII in compliance with federal and state statutes.

• Type, edit, and process correspondence and documents from notes or dictating machines according to prescribed formats, computers or typewriters.

• Communicate effectively and concisely with clients, employees, and other individuals interpersonally, via email and telephone to address complaints and troubleshoot..

• Maintain client correspondence in accordance with federal and state statutes, while ensuring timely completion of assigned tasks.

• Coordinate team training, assess training needs, Job Assignment delegation, Front Desk reception, Workflow Management, Mail Machine Processing, Application Registration, Mail logging,Bookkeeping, Data Entry Operations. PHONE OPERATOR/INSURANCE CLERK/INBOUND CALL CENTER REPRESENTATIVE

Logisticare Edison, NJ JANUARY 2015-APRIL 2015

• Prepared insurance claim forms and contacted various hospitals and medical offices to collect patient demographics and billing information.

• Managed and updated Medicaid account information. Handled a high volume of calls, and assisted patients with billing concerns and insurance questions.

• Coordinated Non-Emergency medical transportation for Medicaid recipients and canceled transportation reservations.

• Captured potential customers by answering product and service questions while providing information about products and services.

• Monitored and recorded payments received/payable, collected delinquent accounts by establishing payment arrangements with patients. DESIREE JONES

CONTACT

1226 Cameron Ave Plainfield,

N.J. 07060

+1-908-***-****

adtrg6@r.postjobfree.com

EDUCATION

DEGREE

Union County College Cranford, NJ

2010

HIGH SCHOOL DIPLOMA

Plainfield High School Plainfield,

NJ

2007

TECHNICAL SKILLS

• QuickBooks

• Macintosh & Microsoft

Operating systems

• Microsoft Office Suite

• LexisNexis

• Genesis

• CLEAR

• FAMIS

• iAcquire

• GAAS

• SOLQ

• DOVE

• SVES

• MES

• Switchboard

WORK EXPERIENCE

AMAZON/E-BAY EMAIL CLERK PRODUCT COPYWRITER

Costume Supercenter Edison, NJ SEPTEMBER 2014-NOVEMBER 2014

• Handled the company email correspondence within eBay and Amazon’s domestic and international accounts.

• Expedited and replaced orders, managed refund processing and maintained accurate documentation of customer encounters and account changes.

• Processed orders and provided customers with information on the specifics of desired items, including availability status and delivery timeline.

• Created item descriptions for marketing & publishing.

• Maintained daily inventory of items and ensured that low stock products were handled according to company protocol.

ACCOUNTS PAYABLE CLERK

STS Tire Company Bridgewater, NJ JANUARY 2014-JULY 2014

• Compiled invoices into batches to be completed for payment, verified payment information, and calculated extensions and totals on invoices.

• Answered all vendor inquiries, analyzed vendor accounts, and updated and maintained the vendor databases.

• Contacted storefronts to code and verify the accuracy of incoming invoices and execute payments through the accounts payable system.

• Tracked, verified, and posted transactions to journals, ledgers, and other records .

• Prepared financial and operating reports.

ADMINISTRATIVE ASSISTANT

Glitz is Bliss Plainfield, NJ SEPTEMBER 2011-JANUARY 2014

• Processed return/exchange orders for various locations according to company policies.

• Tracked, verified, and filed records on shipments, prepared items, and determined the method of shipment according to quarterly budget.

• Monitored and maintained inventory levels, processed purchasing orders.. INBOUND CALL CENTER REPRESENTATIVE

Costume Supercenter Edison, NJ SEPTEMBER 2013-NOVEMBER 2013

• Handled high call volume of inbound calls, provided prompt responses to customer Inquiries via website chat platform. Updated and maintained accurate records of customer interactions and transactions.

• Resolved customer complaints by gathering data, analyzing needs, evaluating possible resolutions and efficiently implementing the best solutions. FOOD SERVICE DIRECTOR ASSISTANT

Care One at The Highlands Edison, NJ JUNE 2009-SEPTEMBER 2009

• Maintained accurate and confidential updated records of resident admissions, discharges, and room changes.

• Prepared meals as assigned by Food Service Director according to planned menus, established schedules, resident requests, and physicians orders.

• Performed nutritional assessments of individuals alongside Nutrionists.

• Created individualized meal preparation instruction tickets for the kitchen staff as per the Speech Therapists directives.

SALES REPRESENTATIVE/CASHIER

Home Depot Watchung, NJ JULY 2007-JUNE 2008

• Processed transactions accurately and completed all point of sale opening and closing procedures.

• Provided sales and customer service support by welcoming customers and offering assistance with product selection.

• Maintained stocked products on shelves and in the backroom.

• Overnight Inventory

• Outstanding written and oral

communication skills allowing for

more productive conversations

with clients, colleagues, and

stakeholders.

• Strong work ethic with the

capability to prioritize multiple

tasks, execute timely follow up,

maintain attention to detail and

execute deliverables.

• Able to process high volumes of

data accurately with hands-on

knowledge of spreadsheets and

databases.

• Sound knowledge of multiple claim

process guidelines with the ability

to analyze medical records and

legal documentation.

• Excellent customer service attitude

and ability to handle all

interactions with diplomacy while

delivering a consistent and

CORE SKILLS &

COMPETENCES

Contact this candidate