Customer Service Assistant Manager

RUWAEDA YASSIN

Address: ***** ******** *** ** ***** Lake MN *************@*****.***

Phone number: 612-***-****

OBJECTIVE

I am a knowledgeable and performance-driven administration professional skilled in interpersonal communication, customer service, scheduling, writing, editing, and much more. I am an effective communicator with a strong attention to detail and the demonstrated ability to build and maintain relationships within various settings. Also, I'm a goal oriented individual with over 2 years of customer service and 3 years of healthcare expereince. I have exceptional social skills and great leadership experience. I am able to communicate, written and verbally, with diverse groups of people. I am a hard-working student with proven leadership and seeking an internship in Nursing where I can add value through my communication skills and ability to work under pressure in a fast paced environment.

Core Qualifications: problem solving skills, interpersonal skills, strong organizational skills, flexible with working hours, energetic work attitude. EDUCATION

Herzing Univeristy- St. Louis Park, Minnesota Anticipated Graduation: May 2025 Major: Nursing

GPA: 3.0 Responsible for 100% of college tuition and expenses WORK EXPERIENCE

Direct Support Professional, JEC Miller, Edina MN July 2019- Present

● ● Assisted with daily operations in accordance with regulatory requirements, policy and quality standards

● ● Promote client growth through achieving goals identified in their support plans including positive behavior support, vocational, communication, community integration, and other goals as specified.

● Worked to improve and enrich the lives of individuals with developmental, physical, and mental disabilities

Rise N Shine Childcare Assistant Manager, Minneapolis, MN August 2016 - Jan 2018

● Organized weekly updates and payment schedules for the Daycare

● Coordinated monthly field trips and parent gatherings to creating a sense of community

● Report progress of children to parents in bi-weekly reports and through parent-teacher conferences

● Promote the positive image of the company and play a major role in making the company a provider of choice in educational programs for the communities that we service.

● Be responsible for staying up-to-date on company program offerings and ensuring school operates with the most up-to-date curriculum/program expectations.

● Recruit, select and retain quality staff.

●

Assistant Hiring Manager, Plymouth Academy, Minneapolis, MN June 2019 – Aug 2019

● Provided administrative support; maintained employee records; assisted with payroll

● Communicated with outside organizations regarding student and school needs and services

● Scheduled candidate interviews; handled inquiries and complaints from staff and parents Sales Representative, Macy’s, Bloomington, MN Aug 2019– Oct 2019

● Provided excellent customer service; cleaned and organized department; trained new associates

● Implemented new ideas and techniques, strengthening living employee efficiency and productivity

OTHER EXPERIENCE

President, Disabled Students Cultural Center, Minneapolis, MN Sept 2021 – May 2022

● ● Facilitate executive board meetings, serve as a spokesperson for the organization, and provide encouragement and motivation to fellow officers and organization members

● ● Represent the organization to the University during a presentation once every year to receive funding

● Events Coordinator, Somali Student Association, U of MN, Minneapolis, MN Apr 2020

– Apr 2020

● ● Planned event that brought in 2,000+ people and raised $10,000 to send food and supplies to Somalia

SKILLS

Time Management

Scheduling

Writing/Editing

Communication

Professionalism

Problem Solving

Empathy

Computer skills: Proficient in Microsoft Office Suite, web & social media, iMovie Graphic design skills for creating brochures and flyers Presentation and negotiation skill

Contact this candidate