Data Entry Customer Service
Resume:
Veronica Crabtree
Dallas, TX 75254
Cell: 214-***-**** Home: 214-***-****
E-mail: ******************@*****.***
Candidate Profile
Self-starting professional with incredible drive and proven success. Creative thinker who exhibits innovative execution with all assigned projects. Objective leader with excellent organization skills. Excellent retention skills for maximum successful job performance. Innovative Customer Service Representative who effectively executes process changes to improve operational efficiency. Demonstrated the ability to think quickly on my feet, work in a fast-pace environment and perform under pressure. Eager to utilize education, my work experience and strong communications skills to benefit an organization.
Highlights
Cash handling
Reliable team worker
Neat, clean and professional appearance
Comfortable standing for long time periods
Delivers exceptional customer service
Excellent multi-tasker
Focused on customer satisfaction
Deadline-oriented
Maintains confidentiality
Organized
Data Entry Skills
Comfortable sitting for long time periods
Call center Experiences
Type 30-40 WPM
Active listener
Microsoft office experience
Sales & customer service mindset
Employment History
Runner/ Server
July 2012 – August 2019
Studio Movie Grill, Dallas TX
Recorded customer orders and repeated them back in a clear, understandable manner* Promptly reported complaints to a member of the management team
Correctly received orders, processed payments and responded appropriately to guest concerns*Served fresh, hot food with a smile in a timely manner
Communicated clearly and positively with co-workers and management
Served orders to customers at windows, counters and tables
Prepared and served beverages such as coffee, tea and fountain drinks
Quickly and efficiently processed payments and made accurate change
Carefully maintained sanitation, health and safety standards in all work areas
Worked well with teammates and openly invited coaching from the management team
Took initiative to find extra tasks when scheduled duties were completed.
Data entry
Warehouse Production
Coast Personnel
September 2016 – October 2016
Assist with production line in factories
Clean production area
Record data
Load and unload items from machines, carts, and dollies
Sweep, mop, and remove debris
Remove product and machine attachments
Assistant Manager
Sonic Drive In
May 2014 – June 2016
Assign the other employees with duties
Work on raising guest service up at 15% a day
Take necessary steps to meet customer needs and effectively resolve food or service issues
Recorded customer orders and repeated them back in a clear, understandable manner
Promptly reported complaints to a member of the management team
Correctly received orders, processed payments and responded appropriately to guest concerns
Served fresh, hot food with a smile in a timely manner
Communicated clearly and positively with co-workers and management
Served orders to customers at windows, counters and tables
Prepared and served beverages such as coffee, tea and fountain drinks
Quickly and efficiently processed payments and made accurate change
Carefully maintained sanitation, health and safety standards in all work areas
Worked well with teammates and openly invited coaching from the management team
Took initiative to find extra tasks when scheduled duties were completed
Data Entry
Customer Service Representative
Teleperfomance
September 2019 – January 2021
Identify customer problems through effective interrogation strategies.
Use tools and systems to identify the problems of the clients and the solution required
Escalate the clients problems to the corresponding groups of the resolution, in case of facing a problem out their capability of resolution.
Ensure every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding.
Fulfil all the productivity and quality objectives required of the agent.
Ensure excellent customer service through quick and effective actions, to solve the client issue.
Strive to meet and exceed assigned performance goals
Clearance Representative
Cumulus Media Networks/Westwood One, Dallas TX
August 2013 – May 2014 (Part-Time)
Provide customer service to affiliates and producers
Process start up stations
Coordinate collection activities for assigned accounts
Maintains integrity of software database
Provide monthly reports for Research including Neilson ratings
Manage collection schedules and deadlines
Track and audit commercials schedules for affiliates
Upon stations request send spots; schedules; and traffic instructions
Assist station with completion of Entertainment and Direction (News) affidavits
Send affidavits monthly for Entertainment and Direction News via email or fax
Send stations copy of promos and feature CDs upon request
Process affidavits via CNC as they are returned
Contact all affiliates reported to have delinquent affidavits via email or fax.
Runner
Studio Move Grill Dallas, Tx
July 2012 – December 2012 (Part-Time)
Recorded customer orders and repeated them back in a clear, understandable manner
Promptly reported complaints to a member of the management team
Correctly received orders, processed payments and responded appropriately to guest concerns
Served fresh, hot food with a smile in a timely manner
Communicated clearly and positively with co-workers and management
Served orders to customers at windows, counters and tables
Prepared and served beverages such as coffee, tea and fountain drinks
Quickly and efficiently processed payments and made accurate change
Carefully maintained sanitation, health and safety standards in all work areas
Worked well with teammates and openly invited coaching from the management team
Took initiative to find extra tasks when scheduled duties were completed.
Data Entry
Warehouse Associate
Amazon Inc
February 2021—January 2022
Cycle, bundle, and boat arrange precisely.
Coordinate stocks and look after the stock.
Assess items for deformities and harms
Look at ongoing and active shipments.
Sort out warehouse space
Get, dump, and spot approaching stock things fittingly.
Check, confirm and fill client solicitations.
Keep all organization wellbeing and cleanliness guidelines.
Contribute thoughts on approaches to improve or enhance warehousing strategies
Keep warehouse spotless and coordinated every day.
Collection Associate
SWC Group
February 2022 – Present
State and federal regulations regarding consumer debt collection, with heavy emphasis on the Fair Debt Collection Practices Act
Company policies including critical security training
Customer service and dispute resolution
Debt negotiation skills, role-playing and side-by-side training
Skip-tracing techniques
Use of our collection software
Client-specific work standards and scope of work as well as basic industry knowledge
Persuades delinquent customers to render payment using computer system and various collection software while using professionalism and tact.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards and adheres to the Client customer service standards.
Accurately and thoroughly notates each account with efforts performed and results attained.
Processes credit cards and checks by phone as needed.
Education
High School Diploma
Hillcrest High School June 2012
Navarro College January 2013-June 2013
Brookhaven College August 2013
Contact this candidate