Project Manager Customer Service

TROY WATT

**** ***** ****, *************, ** **055 C: 717-***-**** *********@*****.***

SUMMARY

Experienced project manager with both proficient negotiating and project management skills. Action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated results-driven leader with more than 35 years of experience in planning, developing and implementing directives. Demonstrated ability to complete tasks accurately despite both interruptions and competing workplace demands. Hardworking and knowledgeable, possessing not only business acumen, but also an engaging personality.

SKILLS

Contract negotiation, review, drafting, & implementation.

Training and leadership development.

Time management skills.

Operations management.

Project management, lead development professional.

Creative problem solving skills with the ability to multitask effectively.

Proficient at all construction issues.

Customer service focused.

EXPERIENCE

01/2022 to 11/2022

12/2019 to 01/2022

02/2008 to 07/2018

Production Manager

Gemcraft Homes – New Freedom, PA

Project Supervisor

Charter Homes – Mechanicsburg, PA

At both these home builders, very similar duties were performed, the primary duty being the project management of new housing community building projects from a construction perspective valued at up to 20 million dollars.

Supervised 30+ employees on the aforementioned job sites ensuring internal deadlines were adhered to, all while conducting weekly inspections and walkthroughs of the project sites and maintaining spreadsheet data of the findings.

Updated banks and company owners weekly on project statuses.

Maintained the highest levels of quality, safety, and compliance with all applicable laws and regulations, as well as company standards.

Conducted meetings monthly with project supplier vendors, as well as researched and sought out new vendors as needed to ensure project completion to standards required by the company.

Trained new employees on my teams within scope of job responsibilities.

Created 3 week critical path schedules as necessary if conditions warranted.

Completed project plans throughout the process: performing take offs from plans, reading and evaluating plans, ensuring structural compliance to all applicable building codes, troubleshooting issues as they arose as well.

Regional Project Manager

Rite Aid Corporation Camp Hill, PA

Managed Rite Aid regional store territory encompassing over 1700 stores while also overseeing roughly 20 store remodels per year.

Successfully led key business development projects in my region which resulted in completion both on-time and under budget.

Drafted in writing procedures and strategies for store locations designed to both decrease obstacles and save time by spearheading emergency issue resolutions for natural disaster related situations: hurricanes, blizzards, and the like with the focus being the safety of both employees as well as customers.

Trained and mentored junior team members at various levels of the operation leveraging my accumulated 30 years of hands-on experience to ensure an optimal approach to both project leadership and personnel development.

Obtained all sign-offs and certificates of occupancy as necessary to ensure legal compliance with various localities and municipalities.

Conducted meetings with various vendors, landlords, inspectors and other essential personnel to not only increase two-way communication but also to strengthen both internal and external relationships.

Held third-party contractors accountable for optimal performance through inspection of all work to code with an eye on fiscal discipline as well as full attention to on-site safety as well as adherence to compliance statutes.

Ensured project compliance via thorough and regular reviews of ongoing projects, assessing both the scope and pricing of contractor work being performed, as well as the materials being procured, ensuring competitive bidding processes and procedures were being utilized.

03/2002 to 01/2008

Project Manager/Supervisor

Gemcraft Home Forest Hill, MD

Administered production of 5 housing developments by managing project activities and deadlines from estimation to finished book.

Revamped crew positions and workflow based on individual abilities and production targets.

Planned and delegated work efficiently to meet daily, weekly, project or production goals.

Maintained material inventories to ensure that production schedules were met.

Increased weekly productivity by building homes at the highest rate of completion with best quality inspection for 5 straight years in a row while reducing material waste 65% by consistently seeking efficiencies.

Designed and implemented project workflow for copy-editing, editorial and design department, including adjusting deadlines to meet project changes.

Maintained work environments safe and efficient at all times.

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

01/2000 to 03/2002

Head of Operations

Fox Land Development Dillsburg, Pa

Oversaw operational processes and procedures, and developed strategies to improve and standardize operations functions, including sales, purchasing, supply chain, distribution channels, manufacturing, and resorting, for Near Field Communication (NFC), a technology product provider.

Supported senior leadership by accurately reporting monthly and annual budgets.

Provided organizational leadership and established strategic plans to advance the organizational mission and promote profitability.

Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.

Collaborated with business partners to influence contract negotiations and compliance reporting.

Led negotiations with vendors to establish optimal schedules and prices.

Increased profits by effectively managing employees to ensure optimal productivity.

Managed all aspects of land development operations, including township planning meetings, DEP codes compliance, design layouts, and the like.

Recommended financial actions to improve resource allocation, budgeting, and inventory control; audited documents to validate financial transactions.

01/1990 to 03/2002

Chief Executive Officer

Maximum Construction Inc. Dillsburg, PA

Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.

Provided leadership to a certified minority organization specializing in PennDOT highway construction, as well as other heavy construction work.

Established business direction and actualized review of all plans and submitted bids for state and local projects.

Supervised projects that involved developing land into building lots: both residential and commercial.

Directed the hiring and training of new department managers to drive organizational improvements.

Secured site plan approval from local authorities for municipal facilities and related projects such as schools, bridges, roadways, and more.

Developed and led a successful business culture focused on performance.

EDUCATION AND TRAINING

1982

Susquehanna Township High School Harrisburg, PA, United States

Completed courses in real estate, environmental impact, erosion control, and other construction related coursework.

Completed continuing education in Department of Environmental Protection, Penn Dot, and OSHA codes and regulations.

ACTIVITIES AND HONORS

Member, Small Business Association (2008 - present)

REFERENCES: AVAILABLE UPON REQUEST

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