**, ******* ******,******** +243-********* / ***811273 adtr96@r.postjobfree.com

township,Kinshasa town Democratic

republic of the Congo

Michel MBUYI ZEOFF

PROFESSIONAL SUMMARY

Motivated, with good team spirit, good listening skills, able to work in a multicultural context, and finally able to work under pressure. With three professional experiences of which, two of 7 years in total in the commercial and financial sector (financial messaging) and one of 3 years already in assistantship or administration.

HIGHLIGHTS

Financial and banking services Adaptability

Proactivity Good Microsoft Office skills Cash

Reporting Training Customer service Problem

solving Customer retention Commercial spirit

Experience in B2C sales Management skills

Excellent relational skills Combative and ambitious

Able to organize and manage time Ability for

independent management Speed of execution

Precision and attention to detail Customer

oriented friendly and positive demeanor

relationship and communication skills Predisposed to work in a group Flexibility adaptability

dynamism good legal and accounting background

Good knowledge of cashier technical

Interpersonal skills persuasion negotiation

diplomacy representative sales

sales Administration Questioning Acceptance of

failure. ..

EXPERIENCE

Personal assistant 8/2019-Present

FUNTAIN Limited liability company (Democratic republic of the Congo -Kinshasa ) Some achievements Managed over $120,000 in funding and oversaw multiple budgets for maximum efficiency ; Increased the quality of services delivered through continuous and controlled process improvement ; Review and update of confidential documents and files ; Development of procedures and work strategies for the workforce to eliminate excessive downtime and reduce misunderstandings ;

Management and coordination of several daily office operations: phone calls, mailings... Sales Representative (cashier) - Function: Agency Manager 1/2015-5/2019 FINANCIAL COMPANY OF CONGO /FCC WESTERN UNION (Democratic republic of the Congo- Matadi) Some achievements : Representation and management of the business in the area Increase of 41% while providing a quality service in relation to customer care ; The Receiving and taking care of least 70 customers per day for transactional operations ; Resolved issues with Western Union, Flash Cash and Telco transactions resulting in 89% customer satisfaction ; Training of 13 trainees in operations (cash and i f l ) f h b f h l i l b h f

point of sale); Management of the strong-box for the largest regional branch ; Best performance at over 58% in 2016, 2017 and 2018 inter-branch challenges in quarterly sales of wu, telco, flash cash and phones. Front office agent (cashier)- Function: Agency Manager 5/2012-12/2014 CONGO MANAGEMENT SERVICES /INTERNATIONAL BANK FOR AFRICA IN CONGO Democratic republic of the Congo Some achievements - Matadi) : Assistance of over 70 customers per day by answering inquiries and processing transactions ; Proposition of a new prospecting technique adopted by management, resulting in a 34% increase in sales ; Resolve customer issues, maintained inventory and continuously improved the customer experience ; Assisted in the implementation of new marketing activities, performed various administrative and other duties as assigned.

EDUCATION

Bachelor's degree in international relations 10/2005-11/2010 NATIONAL PEDAGOGICAL UNIVERSITY (Democratic republic of the Congo -Kinshasa) ADDITIONAL INFO

Nationality : Congolese of

Democratic republic of the

Congo

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