Leasing Agent Customer Service
Resume:
Marc Stewart
*** ******** *** **, *******, Georgia, 30314, US
**.*********@*****.***
Client-centered and enthusiastic Leasing Agent with Seven years of success in leasing residential properties. Customer service specialist driven to identify client needs and employ strategic promotional techniques to fill unit vacancies quickly. A self-starter with a history of leveraging strong communication and negotiation skills to establish rapport with prospective clients and close deals. Property Management
Computer Literacy
Customer Retention
Multi-Family Housing
Excellent Communication Skills
Outstanding Marketing Skills
English Education - Bachelor of Arts - 2008
Morgan State University - Baltimore, MD
Leasing Agent - February, 2019 to Present
Atlanta Property Management Group - Atlanta, GA
Meeting potential renters and guiding them on tours of available units Following up on leads for potential renters
Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
Preparing leasing documents for potential renters using property standards and regulations Handling the collection of rent payments, security deposits and application fees Keeping residents informed of any changes to rental agreements or upcoming property issues Building a rapport with current tenants to give them personalized service Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms Leasing Agent - July, 2017 to February, 2019
Citified Realty Group LLC - New York, NY
Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.
Examining properties and informing maintenance staff of issues. Advertising available properties and conducting property tours as part of marketing activities. Screening prospective tenants to ensure they meet eligibility requirements. Completing lease applications and assisting with verification of application information. Informing prospective tenants of results.
Inspecting properties when tenants take occupation and vacate. Liaising with tenants to provide information and address their complaints and concerns. Maintaining and storing documentation effectively. Accepting rent payments, security deposits and other applicable fees. Professional Summary
Skills
Education
Work History
Leasing Agent - June, 2015 to July, 2017
Empire State Management - New York, NY
Identify prospects living standards and budgets
Market promotions and discounted lease offers
Walk potential residents through available apartments for rent Respond to phone, email and walk-in inquiries for housing Communicate effectively to develop and maintain strong client relationships Develop marketing materials, promotional emails and flyers to advertise available properties Ensure that recently vacated properties are cleaned and ready to be viewed by potential renters Follow-up with prospective renters to assess/re-assess their needs and requirements Negotiate leasing terms with the goal of closing deals Search and update information regarding available properties Leasing Agent - May, 2014 to June, 2015
Leiter Property Management - New York, NY
Warmly greets visitors, prospective renters, and current residents. Provides potential tenants with brochures, information, and tours of facilities and available units. Consults with prospective tenants to identify requirements and budgets, then matches these needs with available properties.
Ensures available and model apartments are fresh and tidy. Conducts background and credit checks and verifies other references as directed by Leasing Manager. Prepares leases for Leasing Managers review and approval; obtains signatures from management and tenants.
Coordinates move-in dates, materials, and processes. Prepares move-in materials.
Creates, develops, and maintains a wait list as needed. Tours property daily to ensure it is neat, tidy, attractive, and in good repair. Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
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