Administrative Assistant Customer Service AP/AR

MELANIE SCHNEIDAU

*** ***** ******, *********, ** 29072

H: 803-***-**** C: 803-***-**** EMAIL: ****************@*****.***

PROFESSIONAL SUMMARY

Motivated Administrative Assistant and Office Manager, proficient in multi-tasking and working under pressure. Over ten years of broad industry experience, including budgeting, AP/AR, strong computer and technology skills, and excellent customer service/conflict resolution.

SKILLS

-Dedicated, honest, and dependable team player.

-Enjoy working with others, and able to be self-directive when alone

-Adapt easily to changing/evolving environments

-Possess excellent time-management skills

-Proficient in meeting deadlines

-Willingness to go above and beyond

WORK HISTORY

INTERMARK MANAGEMENT CORPORATION

PROPERTY MANAGER/OFFICE ADMINISTRATION LEXINGTON, SC NOVEMBER 2018 – JUNE 2022

1.)LEASING:

a.Coordinate training to improve leasing and resident retention skills.

b.Review reports used to track follow up completion, vacancies, notices, and occupancy.

c.Review all rental applications for approval, following company policy and procedures.

2.)PERSONNEL:

a.Interview, hire, coordinate training and familiarize employees with company policies and procedures.

b.Supervise and evaluate on site employees.

c.Complete yearly Employee Quality Review.

3.)MAINTENANCE OF PHYSICAL ASSET:

a.Inspect property daily to ensure a high degree of curb appeal.

b.Enter and prioritize maintenance service requests, and arrange service with outside contractors/vendors, as required.

c.Routinely inspect quality of maintenance performed, as well as cost-effectiveness.

d.Ensure ROI for property owners and investors at multiple investment properties, recommending physical repairs, replacement, improvements, and expenditures, with current budget allocations in mind.

4.) RESIDENT MANAGEMENT:

a.Supervise move-in/move-out procedures, and completion of final account statements per company policy.

b.Maintain high standards of resident relations, verifying consistent application of governmental and company policies.

c.Ensure that rent collection software is up to date and collect all monies per company policy.

d.Follow through on delinquent rent, evictions, and general notices.

e.Input and maintain CRM software to maintain most current and correct information.

5.)ADMINISTRATION:

a.Enter all invoices and budget variance notes, including budget narratives, for transmittal to Central Office.

b.Ensure that all move in and renewal documents are scanned and uploaded to document management software.

c.Monitor online staff timesheets, approve and submit staff’s time to Regional Manager within timeframe deadlines.

d.Analyze and perform weekly, monthly, and annual AP closeouts to ensure compliance with deadlines and budget.

e.Review and verify reports to and from Central Office. Disseminate according to procedures established.

f.Account for petty cash funds, reconciling weekly.

g.Coordinate competitive pricing and purchase of all property materials, supplies, and arrangements for outside services.

h.Monitor all property expenses to work within budget guidelines, while maintaining the integrity of the property.

i.Maintain updated list of all company inventory.

j.Prepare and complete daily bank deposits and ensure that all transactions are logged into tracking software.

k.Prepare annual budget.

l. Maintain company and resident’s sensitive personal and financial information.

6.)MARKETING:

a.Responsible for generating traffic by implementation of marketing programs and advertising.

b.Responsible for creating and approving on site marketing materials.

c.Ensure quarterly market surveys and rent schedules are completed and accurate.

d.Make recommendations, monitor, and approve marketing and leasing programs and concessions.

CENIKOR FOUNDATION

Behavioral Health Technician Deer Park, TX October 2015 – November 2016

a.Assisted in creating and maintaining a therapeutic environment for clients who have Substance Abuse Disorder.

b.Provided administrative assistance to medical and corporate staff.

c.Maintained strict confidentiality on all client and foundation matters.

d.Guided clients in effective therapeutic and learning exercises, integrated from Cognitive Behavior Therapy and Dialectal Behavior Therapy (DBT).

e.Developed goal-oriented psychoeducational and therapy group sessions with the goal of helping the residents improve their level of functioning.

f.Trained in co-occurring disorders, and the effect of employment and housing insecurities in correlation with Substance Abuse Disorder.

BROOME COUNTY DEPARTMENT OF SOCIAL SERVICES

Medicaid Examiner Binghamton, NY April 2005 – July 2011

a.Collected information from clients via telephone, mail, and face to face interviews, to determine eligibility for Medicaid and other social welfare programs.

b.Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.

c.Maintained a caseload of approximately 300 Medicaid clients.

d.Provided assistance to Administration and generated/analyzed weekly and monthly reports.

e.Created and maintained a referral list for community resources and services for clients, per their unique, individual situations.

f.Strictly adhered to HIPPA laws and maintained strict confidentiality of clients’ personal and medical information.

g.Obtained, logged, and uploaded all third-party, written documentation, in accordance with income-based programs. Entered payments, account information, and call logs into WCMS software.

h.Created and calculated budgets to determine eligibility for income-tested programs.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE IN HUMAN SERVICES

SUNY Broome Community College

Binghamton, NY 2005

-Phi Theta Kappa Alumni

-Dean’s List

-President’s List

-Earned AAS in Human Services with strong emphasis in Behavioral and Cognitive Psychology

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