Case manager
Resume:
Barbara Cleary
Inverness, FL *****
*********@*****.***
Secure a challenging position, in which to utilize my experience and personal knowledge to their utmost potential. I work well with others; communicate effectively and above all, I pride myself on my honesty and integrity.
Authorized to work in the US for any employer
Work Experience
Shelter Manager
Jericho Road Ministries - Brooksville, FL
February 2016 to September 2022
Supervise shelter staff to ensure policies, procedures and guidelines are enforced. Monitor, evaluate and provide necessary training and support to clients and shelter staff. Registration of all incoming clients, gather data, creating and implementing custom treatment plan based on individuals need.
Create and maintain client intake files, preparation of incident reports, and other administrative forms. Perform all aspects of receptionist duties.
Act as liaison with multiple government municipalities to apply for appropriate aid, reinstatement of driver’s licenses, educational grants and housing assistance, also ensure court dates are met. Facilitate and manage life skill groups; utilizing my ability and skills to motivate, lead and direct with dignity, compassion and integrity.
Work intimately with clients and families to set personable, obtainable goals and monitoring progress closely case by case basis while maintaining highest level of confidentiality. Ability to propel clients to permanent housing and establish goals for transitioning back into society successfully.
Transport to Doctors, and work therapy at our Thrift stores. Shelter Desk Manager
Jericho Road Ministries - Brooksville, FL
January 2015 to February 2016
Responsible for environmental respite, knowledge of harm reduction and trauma care Ensure the safety and security nightly
Respond to conflict resolution
Provide assistance with restroom access, showers, bus passes Monitor use of telephone and computer
Routine monitoring of cleanliness in dining area/lounge and sleeping quarters. Overnight Manager
Jericho Road Ministries - Brooksville, FL
November 2014 to February 2016
Transport residents to doctors' appointments, court dates, probation and other necessary destinations. Responsible for making sure the residents attend AA and NA meetings. Making sure the grounds are secure and safe.
Sales Associate
Jericho Road Ministries - Brooksville, FL
May 2013 to November 2015
Assisted customers with donation drop offs and/or sales pick ups. Handling of cash transactions, checks and credit card transactions. Sort and price clothing.
Maintain cleanliness of sales floor, production room and exterior of the store. Responsible for purging outdated merchandise off the sales floor when appropriate. Education
GED
Skills
• Self-motivated (8 years)
• Time management (8 years)
• Team Player (8 years)
• Quick learner
• Honest (8 years)
• Ability to work under pressure (8 years)
• Dependable (8 years)
• General office experience (8 years)
• Strong customer service skills (8 years)
• Administrative Experience (6 years)
• Phone Etiquette (6 years)
• Conflict Management (8 years)
• Office Management (8 years)
• Supervising Experience (8 years)
• Clerical Experience (8 years)
• Typing
• Front Desk
• Microsoft Outlook (8 years)
• Personal Assistant Experience
• 10 Key Data Entry
• Data Entry
• Human Resources
• Word Processing
• QuickBooks
• Pricing (2 years)
• Teaching (6 years)
Certifications and Licenses
Basic Life Skills (BLS)
September 2022 to September 2025
Additional Information
Class E Drivers License
Supervisor for all positions.
Casey Pritchard 352-***-****
Contact this candidate