Plant Manager Customer Service
Resume:
Susan Sheppard
suz@****@*****.***
New Albany, IN 47150
CONTAC
T
EDUCATIO
NFashion Merchandizing
Marketing
Spencerian College
Louisville, Kentucky
Silver Creek HS
Sellersburg, IN
ADDITIONAL
SKILLS Proficient in Microsoft Office
Certeflex & BFE
REFERENCES
Michael Morgan
Plant Manager (retired), Forms
America
*********@*******.*** - Former
Boss
Adaptable professional with 35+ years of experience and a proven knowledge of fashion sales, marketing, and industry; customer service, executive support, management, and staff training and development. Aiming to leverage my skills to successfully fill the administrative role at your company. SUMMARY STATEMENT
Executive Assistant
Norton, Associate Plumbing; IN / Aug. 2020 – Present
• Oversee customer service, satisfaction and retention in the Louisville / New Albany Area across commercial, residential and new construction development.
• Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by addressing all client questions and issues completely and efficiently.
• Displayed courteous, empathetic and solution-centric attitude towards customers and internal staff
• Maintained and updated all computerized client appointment scheduled on a regular basis.
• Fostered and sustained strong professional relationships with staff and clients by displaying a courteous, empathetic and solution driven attitude.
• Performed AR duties including invoicing, investigating chargebacks, discrepancies and reconciliations.
• Identified, researched and resolved billing variances to maintain system accuracy and currency
RECENT EXPERIENCE
Administrative Executive
Forms America, New Albany, IN / Jun 1999 - Apr 2020
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Matt Chalfant
President & Owner, Forms America
****@************.*** - Owner
Roger Howard
Pre-Press Manager, Forms America
*****@************.*** - Supervisor
Sabrina Lopez
President & Owner, Zinco llc
******@*****.*** - Former
Manager
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Receptionist & Front Desk Administrator
Klein Realty, Sellersburg, IN / May 1996 - Mar 2000
• Greet persons entering establishment, determine purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Generate lists of properties that are compatible with buyers' needs and financial resources.
Susan Sheppard
WORK HISTORY - CONT
Customer Service Representative
Old Mill Wine & Spirits, Albany, IN / Mar 1994 - Nov 1998 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Sales Consultant
Zales, Clarksville, IN / Jan 1984 - Jun 1998
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Help customers try on or fit merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts.
Store Manager
GAP Inc, Louisville, KY / Mar 1991 - Jan 1994
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan and prepare work schedules and keep records of employees' work schedules and time cards. Plan budgets and authorize payments and merchandise returns. Establish and implement policies, goals, objectives, and procedures for their department. Review inventory and sales records to prepare reports for management and budget departments. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan store layouts or design displays.
Assistant Manager
GAP Inc, Louisville, KY / Mar 1986 - Jul 1992
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Keep records of purchases, sales, and requisitions.
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