Service Representative Customer

MAIMOUNA CAMARA

Blacklick, OH ***** 614-***-**** *****************@*****.***

OBJECTIVE

Strong customer-oriented background in sales, business, call center operations, claims and disputes. Qualifications include proven people skills, outstanding customer service, and pattern of success. Excellence in both in written and verbal communication, leadership, and effective techniques necessary for first rate interaction with customers, staff, and management.

CORE COMPETENCIES

Bilingual: English & French

Friendly Customer Service

Leadership

Computer Proficient

Customer Relations

Economics & Accounting

Critical Thinking

Complex Problem Solving

Time Management

EDUCATION

Columbus State Community College Graduated: 05/2008

Associate Degree in Healthcare Management

RELEVANT WORK EXPERIENCE

Customer Service Representative & Account Coordinator 01/2016 – Present

CBRE Facility Source, Columbus, OH

Account Coordinator 01/2020 – Present

Provide customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generate and dispatch service request work orders for completion by vendors.

Schedule conference rooms and audio-visual equipment.

Respond to customer inquiries and concerns and Follow up with customers to ensure customer satisfaction.

Update Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contact customer for additional information and communicate the steps in the work order process.

Run, review, and distribute various customer service reports as necessary.

Generate and dispatch service request work orders for completion by vendors.

Assist with the training of new hires and temporary employees on CMMS

Customer Service Representative 09/2106 – 01/2020

Assisted team by placing work orders via phone

Collaborated with dispatchers to assist with work orders

Customer Service Representative 09/2015 – 08/2016

Chase Bank, Columbus, OH

Provided exceptional customer service to Chase brand and co-brand credit account customers.

Responsible for taking inbound calls from customers, verified account information and identified customer’s needs.

Answered customer’s inquiries that may include balance inquiries, balance transfers, payments, fees, and disputes.

Took ownership to resolve customer requests, concerns and complaints to drive customer satisfaction and their likelihood to recommend Chase to others.

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