Service Representative Customer
Resume:
GWENDOLINE TEBUENU
Fort Worth, TX
**********@*****.***
Gwendoline Tebuenu LinkedIn
CAREER SUMMARY
A licensed Insurance Agent as well as a friendly and efficient customer service professional with over 4 years of experience, committed to providing high-quality service and developing customer relationships. Adept at handling 40+ calls daily while consistently resolving client issues quickly and smoothly. Tech savvy with basic troubleshooting skills and navigating computer systems and applications. Seeking to offer excellent interpersonal skills and problem-solving expertise to benefit your company as a customer service representative.
EDUCATION AND TRAINING
Npower, Inc., Dallas, TX March 2021
CompTIA ITF+ Certification March 2021
Kingston University January 2017
M.Sc., International Conflict and peace keeping.
University of Buea July 2014
B.Sc.. Journalism and Mass Communication
PROFESSIONAL EXPERIENCE
Continuum Global Solutions TX March 2022- Present
Customer Service Representative
Answered Inbound calls from customers and addressed questions and concerns
Provided Information to customers about their insurance coverage and benefit plans
Resolved concerns to simplify customers healthcare experience
Navigated through multiple computer applications with speed and accuracy
Hometeam Solutions Lima, Ohio November 2017- January 2020
Administrative Assistant
Provided executive level administrative support by providing solutions and services for paper based and digital messaging.
Managed all administrative tasks which included scheduling meetings, calendaring, screen calls, conference calls and arranging domestics.
Proficiently handled incoming communications and responded to internal requests for information on a timely basis.
Maintained client database and ensured every project was on track.
Enchor Healthcare Services London, UK March 2015 - November 2016
Customer Service Representative
Handled over 35+ calls a day, giving detailed, personalized, friendly and polite services ensuring customer retention and satisfaction
Collected source data such as customer names, reviewed customer accounts to determine current services and features
Trained 2 new employees in customer service script recitation, conflict resolution and data entry into database.
Maintained strict customer confidentiality regarding all personal and financial information.
SKILLS
Troubleshooting
Microsoft Office suite
Customer service
Verbal and written communication
Interpersonal skills
Problem-Solving
Contact this candidate