Customer Service Sales Manager

Leonard Palmer Sr.

* ***** *****, ****** **.

Cell# 731-***-****, email: *********@*****.***

Professional Background

·Leonard Palmer Sr. is a professional customer service specialist with over 20 years of B2B and person to person sales experience

·Leonard has office organizing experience, creating weekly schedules for outside sales calls, planning appointments, cold calling and cloverleafing while visiting client based appointments.

·Leonard is trained in proper phone etiquette, which gives him an advantage in setting appointments with key decision makers.

·Leonard is proficient in giving oral presentations: (explaining features proficient to customer’s needs and the benefits that customer seeks).

·Leonard knows how to close the deal

·Leonard demonstrates customer service technics and product knowledge necessary to help develop a measurable and realistic service plan for customers while working closely with service team members to reach customer’s expectations. Microsoft and other operating system proficiency.

·Leonard also follows proven techniques and applications gained through years of experience working B2B and Residential markets.

·Leonard’s networking skills have allowed him to build strong repeat business and a strong referral client base. Enabling him to build business relationships that transcends mediocre performance, He is driven!

·Leonard has management experience in both sales and services, and retail sales.

Performance History:

LeafFilter North LLC Memphis TN.

Commercial Sales Manager 2019-2022: Proffessional consultant for high volume sale department. Met daily and same day appointments, presenting services and closing same day. Highly motivating customers and scheduling service appointments. Creating specifications for install and project manager. Customer retention as well as referrals. Weekly goals and annual projectives helping branch meet goals. Met and exceeded expectations for each year of service.

Tru-Green Memphis TN.

Outside Sales Supervisor: 2017-2018: Trained sales staff in door to door sales technics in Memphis, Arkansas, and Mississippi residential areas, showing proper inspection to evaluate customer property identifying lawn care needs and certain infestations in lawns and foliage. Also, trained on proper documentation of findings and plan solution to customers’ expectations. Communicating with sales manager and fellow sales crew, while cross training in basic services and products.

Terminix Pest Control International Jackson, TN.

Residential Outside Sales Representative: 2014-2017: Working daily sales calls, cold calling, referrals, re-inspections and cross sales current customers.. Using the operating systems: Cn50, IPad and middleware. Daily graphing customer home and professionally showing customer’s issues related to termite and other pest control needs in and around their homes.

Tru-Green Crestwood, IL.

Outside sales representative: 2013-2014 Work door to door sales in residential areas inspecting and evaluate customer property for pest pressures and infestations in lawns and foliage, also document findings and create plan for solution for issues found. Meet daily and weekly sales goals. Communicating with customers, sales manager and fellow sales crew, cross training in the basic services and products.

Marshall Retailer, Jackson, TN.

Store Detective: 2007-2008 Mitigated theft through inventory control, and daily, weekly and monthly inventory audits, also attended daily manager’s meetings communicating information vital to company standards for safety and employee awareness.

Belk Retail Store, Jackson, TN

Loss Prevention Manager: 2005-2007 Mitigate theft through surveillance and monitoring store for shop lifters and dishonest associates. Inventory audits daily, weekly and monthly, retention control, register shortage and safety and receiving practices.

Terminix, Pest Control Company Chicago IL.

Commercial Account Manager: 1999-2002 Establish clients’ accounts from company leads and cold calls. Communicating over the phone and in person to person interviews with contact or decision makers, as well as gave presentations of services provided by TERMINIX. Inspect properties and facilities, solving customer’s pest issues and providing value through company IPM service.

Rentokil International, Elmhurst IL

Commercial Account Manager: 1995-2001 I network with current customer and potential customers to build client base and cold call by phone in office once a week (Monday) and working in the field 4 to 5 days a week. Set up appointments and worked customer references. I sold high value and volume services that supported customer’s expectation and needs, very good at closing the deal.

Education: Lane College: BA Sociology

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