Curriculum Vitae

Personal information

•Name: Dina Kamel Hashem

•Address: 17 Ahmed Fouad Nour street, Camp Caesar, Alexandria

•Cellular#: 010********

•Email Address: adtr2o@r.postjobfree.com

•Date of Birth: December 06, 1978

•Marital Status: Married

•Nationality: Egyptian

Education

o 1996-2000

• Bachelor of Tourism & hotels, Faculty of Tourism & Hotels – Alexandria University.

o 1982-1996

•Institution Sainte Jeanne-Antide - Alexandria (French School for girls)

CAREER OBJECTIVE

•Seeking a challenging position in a Multinational or a good settled national company, using my gained skills and improving my experience and knowledge through working with professional teams to become an effective team player in a progressive organization or company.

Work Experience:

•2000 – 2016 (CWT – Carlson Wagonlit Travel: The world’s largest Business Travel management company, operates in 174 countries and territories with 22,000 employees – Products: Traveler and transaction services, program optimization, safety and security, meetings and events).

Track Record at CWT throughout the years

2000 -2004

•Travel Counselor

2004-2010

•Senior Travel Counselor

2010-2016

•Team Leader

2018 – till now (Melc travel group//ATG ) : One of the largest, independently owned business travel management companies in the world, ATG has been a leader in business travel consulting, technology innovation and management for over 25 years.Respect of cultural differences makes us strong. It gives us the understanding to provide a culturally relevant travel program to our clients, region by region, country by country.

2018-till now

Operation Manager/ account Manager -Corporate

Main responsibilities & duties (brief):

•To gain thorough understanding of customer’s business needs.

•To provide suitable solutions to problems and provide assistance.

•Provide the highest level of customer care at all times.

•Act with courtesy, speed and efficiency to build positive customer relationships.

•Resolve or assist in resolving and processing customer complaints and maintain customer complaints files.

•To be aware and adhere to company procedures, policies, standards and best practice.

•To monitor the performance of subordinates and offer professional guidance and directions whenever necessary.

•To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers.

•To plan on a daily, weekly and monthly basis and to ensure that allocated daily tasks and duties are carried out efficiently and that all deadlines are achieved.

Training & Courses attended:

•Alliance course "French language course” Alexandria 1990.

•Amadeus course "Ticketing reservation system” Cairo 2004.

•Customer Service course “Dealing with clients” Cairo 2008.

•Galileo course "Ticketing Switzerland” Switzerland 2012.

•Wings system “Financial system” Switzerland 2012.

•Harp system "Hotel reservation system” Switzerland 2012.

•Sabre course "Ticketing reservation system” Alexandria 2016.

•Fraud Prevention course “Management” Cairo 2015 & 2016.

Key SKILLS:

•Proven leadership skills and ability to motivate.

•Ability to work independently or as part of a team.

•Ability to react quickly and effectively when dealing with challenging situations.

•Ability to multi task and manage conflicting demands.

•Capacity to communicate client requirements to subordinates.

•Team player.

•Ability to supervise a small team.

•Able to anticipate client needs.

•Capable of coordinating different business activities within my team.

•Capable of taking decisions within my area of responsibility.

•Able to take quick decisions in a short time period

•Understand Company’s goals and objectives and proceed accordingly.

•Able to manage a team in the best company’s interests.

•Pay attention to details.

•Good Interpersonal skills.

•Strong organizational and time management skills.

Computer:

•Working Knowledge of Microsoft Word, Excel, effective Internet browsing, MS office outlook.

Languages:

•Arabic: Mother Tongue

•English: Good command: Upper Intermediate level (reading/writing and speaking)

•French: Excellent command (reading/writing and speaking)

References Furnished upon request.

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