Call Center Analyst Business

Lawrence Lawton, MBA

Fort Lauderdale, FL 910-***-**** **************@*****.***

www.linkedin.com/in/lawrence-lawton-mba-50bb8447

Astute Transportation Supervisor with 15 years of experience managing the logistics and shipping teams to ensure on-time arrival across all shipments and deliveries. Excels at monitoring transportation budget to guarantee proper utilization of funds, implementing organizational objectives, overseeing staff performance, delegating duties, and managing transport activities databases. Detail-oriented team player with the ability to work collaboratively with cross-functional teams, suppliers, and vendors to achieve organizational goals. Professional Experience

C&S Wholesale Grocers Miami, FL

Outbound Operations Manager May 2022 - Present

● Maintain 94.5%+ operational efficiencies by overseeing and coordinating shipping and receiving functions of outgoing and incoming products from the warehouse

● Heighten efficiency, accuracy, and timely achievement of deliverables by encouraging teamwork and collaboration among staff in the selection, and loading activities

● Guarantee efficiency in shipping, receiving, storage, and distribution of merchandise, generating 20%+ cost savings monthly

● Maximize compliance with established policies and procedures while escalating noted issues to the management, boosting productivity

● Optimize staff safety by implementing safety training and inspection schedules on MHE equipment, increasing efficiency, reducing workplace injuries, and uplifting staff morale. Office Depot Weston, FL

Logistics Distribution Manager (Contract) December 2021 – May 2022

● Achieved and maintained 97% on-time deliveries by overseeing and coordinating distribution processes and supply chain management, increasing accuracy

● Participated in negotiations with high-quality materials suppliers and vendors to develop and implement strategic cost-reduction techniques, generating 60% cost savings

● Leveraged excellent communication skills while responding to customer inquiries and concerns and resolving delays, increasing customer satisfaction

● Bolstered productivity and minimized overtime by directing and managing product reception and replenishment, order selection, and order loading, increasing stock fulfillment by15% UNFI - United Natural Foods Incorporated Pompano, FL Supply Chain Logistics Manager May 2019 - December 2021

● Superintended shipping and receiving activities while guiding 20 associates in designated areas to guarantee 100% compliance with company and distribution center guidelines

● Boosted delivery rates and efficiency from 76% to 97.2% by coordinating and supervising Inventory Control associates by appointing Order Selectors, Receiving, and Shipping

● Realized a 55% decrease in overtime while heightening productivity by utilizing appropriate programs and systems to control production standards and inventory accuracy

● Collaborated with the superintendent in conducting daily safety, security, sanitation, and pest control inspections to guarantee compliance with codes, laws, and policies, reducing turnover Multiple Contracts J.B. Hunt, Costco, Walmart, Holy Cross Hospitals Warehouse Logistics and Operations March 2018 - May 2019

● Prepared and maintained records of client progress and services performed through documentation of changes in client condition, ensuring improved quality, efficient operations, and enhanced logistics.

● Engaged in healthcare program training to enhance and foster creativity that supports the improvement of work processes to achieve successful and effective patient care. Purdue University Global Ft. Lauderdale, FL

Executive Team Manager November 2014 - March 2019

● Bolstered student success and retention by creating, assessing, and executing strategic success programs

● Facilitated seamless acclimation of new students by planning and implementing orientation programs, including appropriate curriculum, scheduling, and staffing of orientation streams

● Increased student experience by collaborating with faculties in offering guidance and support to special needs students, boosting student retention

Teleperformance Tamarac, FL

Assistant Call Center Manager August 2007 - October 2014

● Heightened operational efficiencies and ensured superior client experience by partnering with the center manager in directing daily call center operations and business planning

● Supervised 500+ call center agents and technology experts to ensure delivery of value-adding operations, increasing client satisfaction

● Achieved a 50% increase in employee morale by participating in the creation and execution of strategic, operational practices that forged positive employer-employee-client relationships Additional Experience

Aerotek Manager of Branch Recruiting

US Army Finance Analyst Business Intelligence Analysts Core Competencies

Leadership, Time Management, Communication, Customer Service, Training & Development, Analysis, Warehouse Management, Inventory Management, Transport Management, Multitasking, Training & Development

Technical Skills

MS Office Suite, Salesforce, People Soft, Red Prairie, Warehouse Management Systems (WMS), Kronos Education & Certifications

Doctor of Business Administration (DBA) candidate, Business, Management, Marketing, American InterContinental University, 2023 In Progress Master of Business Administration (MBA) in Management, Marketing, and Related Support Services, Purdue University

Bachelor’s Degree (BS), Finance and Financial Management Services, Florida Atlantic University

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