Customer Service Call Center
Resume:
Maria-Eliza Fuentes
*****.*****.*******@*****.***
Field Representative (Remote)
U.S. Census Bureau
Denver Regional Office
Harris County District, Houston, TX -
September 2020 to Present
Highly experienced in accounts management, excellent at quickly establishing rapport with respondents,expert in identifying, recruiting and onboarding clients/customers. Excellent logistics and
organizational skills. Proficient in Microsoft Word, Microsoft Office 365, Excel, Power Point and Sales Force. Fluent in reading,
writing and speaking Spanish.
Community Engagement and Account Manager (Remote/Outside Sales) San Jacinto Girl Scout Council - Houston, TX
March 2017 to January 2019
Achieved two years of membership goals
Works with community and business leaders to identify, recruit, train, guide, and inspire them to become involved in the San Jacinto Girl Scouts movement. Achieved progress towards San Jacinto Girl Scouts development through account management,
marketing events designed and executed by own skills and effort, forecasting through analysis of sales
reports to assure increase of revenue relationships, volunteer recruitment and training, fundraising,
membership recruitment and retention of adult volunteers and Girl members. Responsible for extending San Jacinto Girl Scouts to religious, civic, educational, and other community-based organizations and establish through recruitment of volunteers Secured financial support for San Jacinto Girl Scouts to participate in objectives of assigned camps
and activities.
Recruited and established leadership for San Jacinto Girl Scouts so as to meet the financial needs of
the organization.
Ensured that all program sites were served through recruiting committed volunteers, regular leader
meetings, training events and activities.
Collaborated with adult volunteers and oversaw achievement of training for their respective role. New Youth Program Development Associate (Outside Sales/Remote) Boy Scouts of America - Houston, TX
September 2015 to March 2017
Achieved yearly goal of $250,00
Worked with community and business leaders to identify, recruit, train, guide, and inspire them to
become involved in youth programs.
Achieved progress towards New Youth Program development through collaborative relationships,
account management, forecasting through analysis of sales reports to assure increase of revenue and
membership, marketing to community leaders, recruitment and training, fundraising, membership
recruitment and retention. Established New Youth Programs in religious, civic, fraternal, educational, and other community-based organizations through recruitment of volunteers. Secured adequate financial support for New Youth Programs to participate in objectives of assigned
camps and activities.
Recruited leadership for New Youth Programs so as to meet the financial needs of the organization.
Ensured that all program sites are served through volunteers, regular leader meetings, training events and activities.
Collaborated with adult volunteers and oversee achievement of training for their respective role. Youth Market Director (Outside Sales)
American Heart Association - Houston, TX
May 2014 to April 2015 -
Achieved a fundraising goal of $650,000
Recruited, trained and managed K-12 schools within the assigned geographic territory and implemented
Jump Rope For Heart, Hoops For Heart and major fundraising initiatives for the American Heart Association.
Managed 130+ accounts/events, both existing and new schools Skilled at recruiting, training, coaching and motivating volunteers in Youth Market products and services.
Skilled at building strong relationships with volunteers including School Districts, Principals, Teachers and ParentTeacher Associations through outstanding customer service. Strong cold-calling, relationship-building and customer service skills Able to accomplish results through strong volunteer coaching and management Proficient in Microsoft Applications and able to maintain a high volume of account data. Highly effective organizational, multitasking, communication, negotiation and interpersonal skills Demonstrated ability to work independently during irregular work hours Experience in K-12 school sales or fundraising, educational sales Strong familiarity with the geographic territory served, ability to work independently and resourcefully, proven outside sales experience, applied knowledge and intermediate skills in windows
applications such as Word, Excel, PowerPoint and Outlook Demonstrated ability to accomplish results through strong volunteer recruitment and management,
ability to set aggressive goals with clients, Highly effective in organization, multi-tasking, communication,
negotiation, and interpersonal skills. Thrives in a results-driven environment. Excellent public speaking skills, ability to work independently and achieve individual and team goals.
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