Customer Service Representative

EBONY R. COX

P. O Box ****** Las Vegas, NV *****; 240-***-****; *****.*.***@*****.***

UNIVERSITY RECENT GRADUATE SEEKING HUMAN RESOURCES AND MANAGEMENT OPPORTUNITIES CORE COMPETENCIES:

• Microsoft Office Suite

• SharePoint

• Insuraseek

• Citrix

• Intercepts

• CCA Database systems

• Enterprise Patient Plus

Systems

• HRIS

• Customer Service Skills

• Professional

Communicator

• Business Technology

• Social Media

• UltiPro Partial

• Works Hub

• Member: SHRM and DC

SHRM

EDUCATION & AFFILIATIONS

Master’s Degree in Human Resources Business Management 03/2022 Bachelor of Science Degree in Business Administration Human Resources Management (Cum Laude) 06/2020 Colorado Technical University, CO

PROFESSIONAL EXPERIENCE

Host/Hostess

ARK Vegas, America Restaurant 06/2022 -Present

• Answered in-coming and out-going bounds calls to the restaurant.

• Greeted customers in a friendly courteous and efficient manner.

• Arrange reservations and seating for all guests and large parties.

• Assigned tables with proper consideration to guests personal preferences and the status of the dining room.

• Maintained accurate guest flow to maximize available tables and minimize wait time, while maintaining an equitable rotation of stations.

• Supply guests with information on services available at New York-New York Hotel and Casino and ARK locations.

• Monitor the waiting line to ascertain large parties waiting along with notifying management of large parties arrivals.

• Ensure the rules and regulations in employee handbook are adhered at all times. Campaign Organizer 03/2022-05/2022

CADC LLC, Philadelphia Pennsylvanian, and Las Vegas Nevada

• Work proactively to cultivate a partnership with BPAC-PA and SOMOS-NV worker centers, and community groups to advance mission-aligned advocacy campaigns.

• Support all aspects of the organization's engagement in lettuce straight of and policy advocacy campaigns at the local state and federal levels including representing BPAC and SOMOS in local state correlations.

• Partner with BPAC and SOMOS direct services staff, clients, program participants, community members, and partners to identify systematic concerns related to voters’ rights and immigration justice.

• Support meaningful stakeholder engagement to guide priorities for legislative and policy advocacy.

• Assist in the development, coordination, and facilitation of leadership development and popular education training programs aimed at preparing BPAC and SOMOS- clients, program participants, and community members for meaningful engagement in legislative advocacy and workplace organizing campaigns.

• Engage in media outreach and provide interviews with business and Residential residents.

• Support directly impacted people in sharing their stories with media outlets and the general public.

• Organize and participate in outreach activities and community events aimed at raising public awareness about BPAC and SOMOS advocacy campaigns and issues and impacting voter’s rights and community concerns.

Professional Hairstylist/Owner

LaDyE Salon & SPA LLC, Silver Spring, MD 06/2018 –03/2020

• Controlled every aspect of the salon, responsible for making profits, branding, marketing, cash flow designed by business from the ground up.

• Balanced accounting books, supplies, inventory, cash, and styling a cutting-edge look.

• Set up a workstation with necessary products, equipment, and collections.

• Promptly field all incoming calls and schedule appointments.

• Created and submitted weekly advertisements to promote salon services and products.

• Used state-of-the-art methods in cutting, styling, coloring, bleaching, and permanent waving.

• Operated cash register and credit card machine to receive payments from customers.

• Conducted inventory and maintained a complete stock of hair products to supply customers. Independent Professional Rideshare Driver

Uber/Lyft, Washington DC 03/2015– 03/2020

• Greeted riders, verified identity, and destination, used advanced driving techniques to improve time management and safety better, assured my vehicle, maintained it in excellent condition, and cleaned regularly. Concierge/Receptionist

Ingleside At Rock Creek, Washington, DC 11/2019– 02/2020

• Managed and oversaw the front desk and lobby for guests, volunteers, vendors, and staff.

• Provided support for Security on-duty nurses, housekeeping, and residents of the facility

• Professionally greeted all residents and guests. Escorted residents and staff to the correct request floor and department and buildings; Issued key fobs and secured visitors License and ID in a safety lockbox.

• Answer all incoming calls and outgoing calls to their appropriate department. Independent Service Provider

Handy Pro Inc, Bethesda, MD 06/2017– 07/2018

• Cleaned, stock, and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, bathrooms, bedrooms, kitchens, cleaning and performed and document routine inspection and maintenance activities to carry out heavy cleansing tasks and special projects. Customer Service Representative Agent (Remote)

SYKES, Denver, CO 10/2017– 02/2018

• Provided high-quality professional customer service answered back-to-back calls while resolving Tax issues using empathy, patience, and resilient nature to resolving Turbo tax online issues.

• Provided high-quality professional customer service skills for all incoming and transferred calls using knowledge base systems and Wal-Mart online CCA Database systems of company products and services.

• Interacted with customers in providing information about the online 3rd party vendor's orders in response to questions, concerns, and complaints by phone and via emails. Reimbursement Counselor (Benefits Verification Specialist – BVS.) Lash Group/Aerotek, Rockville, MD 11/2016 – 12/2016

• Collected and reviewed all patient insurance information as needed to complete the benefit verification process.

• Verified patient-specific benefits, scanned insurance documents into a computer system.

• Precisely documented for various payer plans, including patient coverage, cost-share, and access/provider options according to program-specific SOPs.

• Verified and process electronically to the validation of pharmacy coverage and medical eligibility.

• Identified all restrictions on details and expedited patient access, and documented initiating prior authorization process and claims appeals.

• Completed all quality reviews of work as part of finalizing the OPDIVO and YERVOY injection products, reported all reimbursement trends/delays to the supervisor. C.S.M. (Customer Service Merchandiser)

HHGreg, Catonsville, MD 01/2016 – 05/2016

• Entered customer's Ti-water credit application and accounts and purchases into the POS system, assisted all incoming and outgoing calls while following the HHGreg phone etiquette policy.

• Executed all payments and purchases and performed returns and exchanges for customers within the 14-day return policy guidelines; verified balance and all transactions entered in records.

• Checked for all related accessories and damages with merchandise return, maintained customer service department area including merchandising, cleaning, and tagging according to current sale's pricing strategy. Corporate Recruiter (Internship)

Employer Assurance Solutions, Marriottsville, MD 10/2015 – 01/2016

• Served as a talent acquisition/head hunter to recruit high-level sales and marketing professionals and serviced as team leader to a group of five human resources interns who assist with recruiting. Handle all new hire packets, manage job postings, and cultivate applicant pools for available positions through Insuraseek, GoDaddy, and recruitment websites.

• Professionally represented the company at local job fairs, facilitated all phases of the interviewing process, including onsite interviews, pre-screening resumes, and potential employee references.

• Coordinated and scheduled onsite interviews for the human resource director, Insurances broker hiring manager, and relationship management throughout the entire process, both internally and externally. Human Resource Administrative Assistant (Internship) My Girlfriend's House Inc, Capitol Heights, MD 01/2015–07/2015

• Coordinated and assisted in transition patients to the appropriate level of care

• Acted as a liaison with the Community Development Coordinator and maintained relationships with the healthcare team and outside organizations.

• Ensured the quality of patient care and customer service was provided efficiently and cost-effectively.

• Filed doctors' records alphabetically and numerically.

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