Customer Service Representative-Logistics Coordinator
Resume:
Vicky L Starbuck
**** ******’s street
Granite City IL 62040
**********@*****.***
Objective:
Seeking employment as an effective team player to utilize acquired expertise, creative talents, and commitment to excellence. Desire a position with professional career growth potential.
Qualifications:
Proactive team member with refined business demeanor and exemplary people skills.
Proven ability to effectively handle multi-task and conquer varying levels of responsibility.
Thrive in both independent and collaborative work environments.
Quick study: easily grasps and implement new ideas, concepts, methods and technologies.
Successful in participating in a team approach to achieve organizational objectives, increase productivity, and enhance employee morale.
Energetic and self-motivated; works hard and smart - never satisfied with the status quo.
Superior skills in the following areas: communication, intuition, customer service, analysis, problem resolution, and leadership.
SAP R3: All modules
Adobe Acrobat
Adobe Photoshop
Internet Navigation
MS Visio
MS Project
MS Word
MS Excel
MS Access
MS PowerPoint
MS Outlook
Phone: Headset
Fax Machine
Copier
10-key by touch
Type 65 WPM
Forklift Trained/Aerial Lift Trained
Education:
Bishop DuBourg High School
Ashford University BA in Business Administration with a Specialization in Logistics Management GPA 3.78
Attended Kaplan University for courses to start MBA GPA 3.8
Professional Training Courses
Spectrum Brands
Edwardsville IL
Logistics Coordinator 8/18-8/22
Terra Source Global
Belleville IL
Customer service Rep 9/16 – 3/18
Kinder Morgan - Saint Louis, MO
Logistics Coordinator - 6/11-5/16
- Monitor and Channel Communications between different departments in and out of the organization
- End of month billing, checking invoices, creating invoices
- Trace barges, trains and trucks to schedule deliveries and pick up
- Work with barge lines and train lines on a daily basis
- quickly solve complex problems
- Daily Communication with managers and members of outside sales team
- Forecasting
- Provide superior customer service experience: up-selling/cross-selling
Midwest Aerials And Equipment - Saint Louis, MO
Office Assistant for Service Department - 6/8-6/11
- Help Service Manager with day to day functions
- Tracked employee vacation days/days of
- Ordered Materials for warehouse
- Placing orders in the SAP R3 system
- Daily Communication with managers and members of outside sales team
- Work with mechanics on ordering parts for equipment
- Provide superior customer service experience: up-selling/cross-selling
Hubbell Incorporated, Killark Electrical Products - Saint Louis, MO
Production Scheduler/Customer Service Representative - 2/6-2/8
- Managed the production team
- Scheduled Truck Pick Ups
- Kept Track of vacations
- Review and release orders for production
- Track material using SAP R3 system
- Daily Communication with managers and members of outside sales team
- High volume inbound/outbound calling: approximately 100-150 calls per day
- Provide superior customer service experience: up-selling/cross-selling
Tech Electronics - Saint Louis, MO
Inside Sales Representative/Customer Service - 1/04-12/05
- Processed all inspection documents for fire alarm and telephone systems
- Compiled monthly charts and reports of department efficiency and tracking
of changes, reported findings to sales managers
- Identified and implemented process improvements within document control
systems
- Daily communication with the current customers and Tech Electronics project managers
- High volume inbound/outbound calling: approximately 100-150 calls per day
- Provided superior customer service experience: up-selling/cross-selling
Graybar Electric - Saint Louis, MO
Inside Sales/Customer Service Representative - 2/98-12/03
- Call Center Environment
- Supported outside team members for large customer base
- Entered large-volume orders for projects in tri-state area
- Daily communication with suppliers, Graybar Electric project managers,
manufacturers, and new construction sales team
- High volume inbound/outbound calling approximately 100-150 calls per day
- Provided superior customer service experience: up-selling/cross-selling
Contact this candidate