Service Representative Customer

BOBBY SANDIMANIE JR.

762-***-**** *************@*****.*** 5441 Mallard Trail Lithonia, GA 30058 PROFILE SUMMARY .

Seasoned, organized, and detail-oriented Professional highly regarded for 10+ years of experience delivering top-flight customer service while building profitable relationships. Excellent track record in maximizing customer satisfaction, answering or referring inquiries, resolving issues, communicating with clients, and developing relationships to ensure loyalty and growth. A creative and analytical thinker, able to problem-solve through new situations, maintain composure under pressure, and use tact and diplomacy to achieve win-win outcomes. Successful at managing time and workload to multitask in fast-paced virtual environments, following established procedures and practices to exceed all customer expectations. Proven ability to excel in independent and team-oriented roles while ensuring top-level professionalism and dedication to achieve the organization's vision, mission, and goals. SKILLS .

Customer Service

Relationship Building

Call Center

Investigative Skills

Project Management

Communication & Negotiation

Problem Solving Orientation

Strong Interpersonal Skills

Organizational Skills

Team Collaboration & Leadership

Document Preparation

Staff Training

Data Entry

Business Development

MS Office Suite

WORK HISTORY .

Vendor Relations Associate Apr 2018 - Nov 2022

Rubicon Global, Atlanta, GA

• Developed, maintained, and improved all vendor relations and served as a point of contact with key vendor partners.

• Worked with the Customer Care and Vendor Management teams to manage hauler performance according to contractual obligations. Procured new services, investigated service-related issues, and billing issues.

• Supported the gathering and maintenance of hauler intelligence (pricing, market condition, location, and services).

• Partnered with other departments to identify and drive continuous improvement in the waste hauler network and processes.

• Effectively managed communication and provided problem-solving resources and solutions to complex vendor issues, e.g., Escalations. Promoted twice based on excellent performance in the delegation of responsibilities. Investigative Specialist Dec 2017- Apr 2018

Vericon Resources, Atlanta, GA

• Ensured that the company ran smoothly through solid investigation measures that verified the validity of the clients’ information.

• Completed confidential background investigations of applicants under consideration for hire by various contracted employers, gathering, compiling, and analyzing relevant facts.

• Analyzed findings and prepared summary reports with appropriate documentation to support recommendations for the applicant.

• Assisted management as needed with other various important projects. Built a positive rapport with other staff members by supporting them with assignments and time-sensitive information. Customer Service Representative Feb 2016 - Dec 2017 State Roadway & Toll Authority, Atlanta, GA

• Routinely answered high-volume calls, averaging 150 a day; ensuring that customers received the thorough information that they needed.

• Researched details of violations using various systems, processed payments, and updated over 50 account details each day.

• Assisted with onboarding and training of new hires, while also being the point person after their probation period.

• Served as the backup to leadership for escalated calls and peer point of contact when leadership is unavailable (vacation, sick, meetings).

• Consistently exceeded team metrics for keying violations every week leading to monthly recognition and bonuses. Customer Service Representative July 2015 - Feb 2016 Amazon, Atlanta, GA,

• Garnered repeat business by providing detailed information and suggestions on billing, products, and services to customers, via email or phone.

• Prioritized and organized daily follow-ups to ensure the timely resolution of disputes and shipping errors.

• Managed a high volume of inbound and outbound calls, over 200 days, while maintaining service level and average call time metrics.

• Received monthly CSR recognition for exceeding CSR metrics. Customer Service Representative Nov 2014 - July 2015 Keyana Lawson & Associates, LLC Decatur, GA,

• Answered inbound calls related to properties listed for sale and/or rent promptly. Made outbound calls to secure listing appointments for expired and FSBO listings.

• Scheduled listing appointments in Outlook, following up with clients to make sure the appointments ran smoothly.

• Maintained a log of prospects and conducted follow-up calls from the customer database that was managed.

• Effectively handled multiple tasks simultaneously using Microsoft Office and other internal computer systems. Front Desk Support May 2012 - Oct 2014

The Parks Group Atlanta, GA,

• Answered inbound calls related to client appointments, resolving any issues quickly. Made outbound calls confirming and scheduling appointments.

• Created and submitted invoices to vendors for timely payment. Built solid relationships with clients and vendors through strong attention to detail.

• Demonstrated ability to acquire and apply knowledge rapidly.

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EDUCATION & CERTIFICATIONS

Truett Mc Connell College

1995 – 1998

Completed 50 credit hours towards a bachelor’s degree in communications. ADDITIONAL SKILLS

Active Listening Adaptability Attentiveness Creativity Decision-making De-escalation Empathy

Quick Thinking People Skills Critical Thinking Adaptability Prioritization Skills Responsiveness

Scheduling Willingness to learn Working under pressure Persuasion Skills CRM Software Zendesk

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