Program Assistant Customer Service
Resume:
Dijana
Larry
Fort Carson, Colorado
*******@*******.***
Nationality: Bosnian
U.S. Permanent Resident
Two years as a Medical Administrative Assistant providing direct clerical/office support to patients and staff. Managed the reception desk and phones, maintained medical records, invoices, referrals, and retrieval of medical information from internal and external systems and sources. Excellent interpersonal skills while communicating and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional, and spiritual needs of the patient. Demonstrated personal accountability for relationship- based care, organizational mission, and core values.
Skills
• Microsoft Office: Outlook, Word, Excel
• Languages: Fluent
Speaking/Reading/Writing in
Bosnian/Croatian
• Childcare
• Customer Service
• Internet Explorer / Social Media
• Nursing
Experience
NOVEMBER 2021 – CURRENT
Child Youth Program Assistant / Child Development
Center - Ft Carson, CO
Served as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth. Plans, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth. Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements. Maintains program participation data and complete daily report.
SEPTEMBER 2021 – OCTOBER 2021
Program Assistant / Amazon Fulfillment Center – Colorado Springs, CO
Identify, investigate, and correct shipment errors using Eagle Eye, Research and Amazon Fulfillment Rodeo tools to ensure that customer’s orders are tracked and delivered. Coach associates in how to work safely, and keep their work area clean, and organized according to Amazon standard work, and 4M/5S. Give training to a newly hired associates, and set a positive, successful and help raise the standards for safety, quality, and productivity. Follow Standard checklist for a smooth and efficient flow of work. Assist department operations as an associate’s resource, training associates and SOP compliance. Assisting in keeping work area clean and organized.
JULY 2021 – SEPTEMBER 2021
Child Youth Program Assistant / Child Development
Center – Peterson AFB, CO
Served as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth. Plans, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth. Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements.
Maintains program participation data and complete daily report. Completed CYS Virtual Lab School Target Level One.
FEBRUARY 2020 – JULY 2021
Child Youth Program Assistant / Child Development
Center - Ft Carson, CO
Served as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth. Plans, coordinates, and conducts activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth. Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements. Maintains program participation data and complete daily report.
JUNE 2016 – MAY 2018
Medical Administrative Assistant / Oko Optometry Clinic - Sarajevo, Bosnia
Managed the reception desk, answered telephones, and directed calls to appropriate staff. Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations. Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Maintained medical records, technical library, or correspondence files. Greeted visitors, ascertained the purpose of visit, and directed them to appropriate staff.
MAY 2014 – APRIL 2016
Nurse / Nedzarici Nursing Home - Sarajevo, Bosnia
Maintained accurate, detailed reports and records. Administered medications and monitored patients for reactions or side effects. Recorded patients' medical information and vital signs. Monitored, recorded, and reported symptoms or changes in patients' conditions. Consulted and coordinated with healthcare team members to assess, plan, implement, or evaluate patient care plans.
APRIL 2014 – APRIL 2016
Sales Associate/Customer Service Representative /
Terranova - Sarajevo, Bosnia
Managed customer service counter: answered customers' questions about merchandise and advised customers on merchandise selection. Stamped, attached, or changed price tags on merchandise, referring to price list. Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise. Compared merchandise invoices to items received to ensure that shipments were correct. Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases. Education
JUNE 2009
Psychogeriatric Nurse-Technician / Public Institution Secondary School for Nurses-Technicians, Sarajevo, Bosnia Activities
Energetic and outgoing military spouse. Pursuing an opportunity to serve and support the community. 18 months of CYS experience combined with over 6 years of nursing and 2 years of customer service. Initiative-taking, self-sufficient person who interacts well with customers. Detailed planner and proficient in Microsoft Office and social media interaction. Quick and effective at decision-making while maintaining excellent customer service throughout the sales process. Flexible and adaptive to adverse situations and eager to learn new skills. Diligent worker who is driven to reach company goals.
Professional References
Winter McKinney
**************@*****.***
Keirstyn Hope Phillips
********.*******@*****.***
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