Customer Service Nursing Assistant
Resume:
Lisa Cross
Grand Island, NE *****
********@*****.***
To obtain a position utilizing my customer service, managerial, and business skills and establish a mutually beneficial employment arrangement.
Work Experience
CNA - Certified Nursing Assistant
Riverside Lodge Assisted Living-Memory Support - Grand Island, NE September 2020 to Present
Patient Care; assisted nurses with care and well-being of patients. Administrative; detailed record keeping of patient care.
Librarian Assistant
Grand Island Public Library - Grand Island, NE
May 2013 to April 2020
Receptionist; greeting customers, answering queries via telephone or in person, checking materials out of various kinds to patrons, administrative duties, record keeping, filing, sorting and categorizing. Cashier; taking payments for memberships and material use.
Customer Service/Front Desk Staff
YMCA - Grand Island, NE
2007 to October 2018
Receptionist; greeting customers, answering queries via telephone or in person, checking in members and administrative keeping of records. Supervisor; giving tours to prospective members, supervision of building by periodic personal inspection and/or observation of security camera system. Cashier; taking payments for memberships and class registrations.
Certified Nursing Assistant
Saint Francis Medical Center - Grand Island, NE
2005 to 2007
Patient Care; assisted nurses with care and well-being of patients. Administrative; detailed record keeping of patient care.
Certified Nursing Assistant
Litzenberg Memorial County Hospital - Central City, NE 2003 to 2005
Patient Care; assisted nurses with care and well-being of patients. Administrative; detailed record keeping of patient care.
Photographer
Olan Mills Studio - Muskegon, MI
2001 to 2002
Customer Service; took photographs, set appointments and provided customer consultations. Cashier; took payments for services and products rendered.
Manager
Target One Hour Photo - Grand Rapids, MI
1999 to 2001
Customer Service; provided service for photographic development by taking specific orders and resolving product discrepancies. Managerial; inventory of products, scheduling of employees, fulfilling staffing requirements and supervision of employees. Cashier; taking payments for services and products, performing exchanges and/or refunds, making banking deposits. Education
Associate in Nursing Program
Central Community College
2002 to 2004
Skills
• Management experience
• Articulate and creative, offering innovative and practical solutions
• Quickly learn procedures and methods
• Enjoy working with people
• Excellent communication, interpersonal and organizational skills
• WORK WELL IN A HIGH PRESSURE ENVIRONMENT
• ABLE TO HANDLE MULTIPLE PROJECTS CONCURRENTLY
• ABLE TO RECOGNIZE CLIENT NEEDS, AND MEET THEM
• Assertive
• self-motivated
• goal-oriented
• organized
• efficient
• Library Services
• Photography
• Cataloging
• Hospital Experience
• Nursing
• Leadership
• Supervising experience
• Barista experience
• Customer service
• Coffee experience
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