Entry Clerk Data, Customer Service, MS Word, Excel, PowerPoint

Louise Palmore

**************@*****.*** Cell: 224-***-****

CAREER SUMMARY

Pharmaceutical Research Information Specialist for over nine years at AbbVie, and Abbott Laboratory. Fifteen years of Customer Service experience at The Department of the Navy. Gained knowledge in Technical Understanding, Processing, Networking, Reporting Research, Presenting Technical Information, Written Communication Skills, Ability to use and Operate Operating Systems, and Documentation Skills. EXPERIENCE

Spherion Staffing and Recruiting

Recruiter Tammie Basting 205-***-**** 11/2020 – 02/2022 Data Entry Clerk

240 Olde Towne Road, Birmingham, Alabama 35216

• Worked at David Tidmore, for eight months filing Real Estate packages and answering telephone calls for 5 Attorney’s.

• Worked at Summer Classics & Gabby for three months and later hired permanently in June 2021 as a Data Entry Clerk, and Customer Service Front Desk Admin Assistance. Supported by Spherion Staffing and Recruiting. America’s Thrift Stores & Donation Center

Supervisor: Brandon Martella 205-***-**** 07/2015 – 01/2016 Cashier Clerk

218 2nd Street SW Alabaster, Alabama 35007

• Being a cashier receiving money from the customer’s to pay for their merchandise and purchases.

• At the end of the night close the cash register and made sure the cash balanced. AbbVie Global Pharmaceutical Regulatory Affairs, North Chicago, Illinois 60064 Research Information Specialist - Records Information Center Supervisor: Tina Peters 847-***-**** 01/2013 - 10/2013

• Proficient in utilizing electronic Sirsi, and Gears Database System by Cataloging, and Archiving electronic files sent to Research Information Specialist (RIC) for incoming documents being archived.

• Proficient in Total Quality Management (TQM) Standards and Principals.

• AbbVie, merged with Abbott Laboratories on January 01, 2013. Abbott Laboratory Global Pharmaceutical Regulatory Affairs, North Chicago, Illinois Research Information Specialist - Records Information Center 05/2007-12/2012 Supervisor: Jose A. Cruz 847-***-****

• Demonstrated the ability to influence others and build strong, collaborative relationships and network.

• Ability to work with executive leaders, providing exceptional customer service.

• Proven analytical, prioritizing, project management, and planning skills with the ability to handle competing priorities, probe analyze and problem-solved issues. Abbott Laboratory Global Pharmaceutical Regulatory Affairs and International Regulatory Affairs, Abbott Park, Illinois 60064

Administrative Assistance - Manpower 02/2007 - 04/2007

• Responsible for providing administrative support to International Regulatory Associate’s, Director and Staff. Accountable for general office duties, including mail distribution, scheduling meetings and handling telephone calls. Abbott Laboratory Global Drug Supply Management, Abbott Park, Illinois 60064 Information Specialist II - Manpower 07/2006 - 09/2006

• Created and entered Investigator’s data into the Clinicopia database system.

• Submitted verified and approved transactions by entering an electronic signature approval and confirmation. Verifying the shipment was accurate and complete. Abbott Laboratory Global Pharmaceutical Research & Development, Abbott Park, Illinois 60064

Documentation Specialist II Central Outsourcing - Manpower 12/2005 - 05/2006

• Prepared and reviewed various agreements in supporting the GPRD activities. The agreements were Professional Services Data Management, Drug Supply, Lab Services, SMO Agreements, Phase I Studies, pre-Clinical Studies and Master Agreements.

Abbott Laboratory Global Pharmaceutical Regulatory Affairs, Operations, Abbott Park, Illinois 60064

Documentation Specialist I - Manpower 04/2004 - 10/2005

• Prepared, tracked, and processed for GPRA the New Drug Application.

• Initiated, assembled, submitted submissions reports, and distributed the Prescription Drug marketing Act Reports to the Federal Drug Administration. COMPUTER SKILLS

• Proficient in Microsoft Office Applications, Word, Excel, Access, PowerPoint and Lotus Notes, SIRSI and Zephyr, Label Writer, Laminating Machine, Scanner, 10 Key Adding Machine and Fax Machine.

EDUCATION

Dominican University, Forest Park, Illinois – Master of Science Degree Graduated 05/03/2008

• Major: Organizational Leadership School of Leadership and Continuing Studies

Columbia College of Missouri, Gurnee, Illinois - Bachelor of Science Degree Graduated 10/11/2003

• Major: Business Administration Minor: Psychology

• Special Emphasis: Management

• Made the Dean’s List

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