Postal Service Security Officer

Bridget D. Davis

*** ***** ****** ******

Cell 443-***-****)

********@*****.***

SUMMARY OF QUALIFICATIONS:

Over ten years of experience in Customer Service

Strong interpersonal and verbal communication skills

Reputation for excellence and high-quality service to clients

Well organized, skilled in setting priorities, and focused on coordinating projects

RELEVANT WORK EXPERIENCE:

Baltimore City HABC Baltimore, MD

Program Specialist 03/22- 07/01/2022

Communicates with clients, property owners, tenants, and other agencies

Provide information about housing assistance programs

Complete accurate and expedient contract work along with other duties

Baltimore County Health Department Towson, MD

Case Manager 6/2018-3/2022

Interviewed clients to determine eligibility for health insurance in a face-to-face setting.

Explaining program policies and procedures to clients in person and over the phone; updating active cases

Maintaining assigned caseload; referring clients to other community services as needed; maintaining detailed activity logs daily.

Safe Management Baltimore, MD

Security Officer 09/2016-9/2021

I greeted the Ravens fans at the gate. Help the fans find their seats

I scanned tickets. I did bag checks

I patrolled the stadium to keep the fans safe etc.

Bridget D.Davis Page 2

Symphony Placements- (Maximus) (BCOOCS) Towson, MD

Case Manager 2/2017- 6/2018

Intensively utilizes an automated computer system to coordinate child support cases, including inputting and accessing case data; analyzes case data to determine, within established guidelines

Interviews custodial and non-custodial parents, locate absent parents and establish paternity of the child

Performed skip tracing activities using sources such as postal service, and MVA information. Financial institutions, state and federal parent locator services

Parks and People Recreation Baltimore, MD

Supervisor 6/2015-8/2015

Supervised five employees and did their attendance, kept attendance for sixty-five students, and served breakfast and lunch to students every day

Monitored the students’ behavior and developed a behavior plan for each student with behavior problems, parent conferences, and took students on field trips every day

Interacted with students while they were doing math, reading, and 100 book challenge

Brides and Grooms Pikesville, MD

Sales Person/ Manager 1/2014-6/2015

Sold women’s clothing, cashier, supervised about five other employees and answered emails from customers using Gmail, Hotmail, and other email accounts, Facebook, Twitter, and Instagram

Did inventory by ordering wedding dresses, prom dresses, and any other items that were needed for the store

Gave customers Customer Service by greeting them when they entered the store/and answering any questions

Green Street Academy Baltimore, MD

Office Assistant 7/2010-6/2013

Greeted parents/guests every day when entering the school building and helped about ten students 3 times a week in math and reading

Answered phones eight hours a day, filing, copying, and holding classes once a week

Input attendance and early dismissal information into the school database system, used Microsoft Word to do documents and take notes from meetings, and did 4 fundraisers a year for school

Bridget D.Davis Page 3

Harlem Park Elementary/Middle School Baltimore, MD

Librarian 7/2001-6/2010

Planned instructional/learning strategies and activities for 200 students and staff. I used the following programs for teaching PowerPoint, Microsoft Word, some knowledge in Excess, Publisher, Outlook, and One Note

Organized classroom structures and managed the behavior of the students

Coordinated 25 fundraisers, totaling $25,000 for scholastic activities

Early Career Development

Mayor’s Office of Employment Development: Welfare To Work Program Baltimore, MD

Facilitator 6/2000 – 6/2001

Careerscope Columbia, MD

Employment Development Specialist 4/1998 – 10/1998

Youth Fair Chance Baltimore, MD

Liaison 10/1994 – 6/1995

Office of Employment Development Baltimore, MD

Working Solutions/Work Experience,

Employment Development Specialist 11/1993-10/1994

COMMUNITY ACTIVITIES:

Food Pantries 2015-present

Volunteer

Unloading delivery trucks and giving out food to 150-200 people or more twice a month

Cleaning up after food giveaway

EDUCATION:

Strayer University MBA - Business Administration 12/2018

Morgan State University B.S. - Telecommunications 05/93

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